topic Re: Problem of intermittent home phone s unresolved in Home Phone

Problem of intermittent home phone s unresolved

cristine2 — Thu, 03 Oct 2024 13:12:55 GMT

Reference: Complaint number CMP-730866

Despite our attempts to contact you and resolve the matter, we've not received any response to our previous communications. We reached out on 26/08/2024 and followed up with a reminder on 09/09/2024, but unfortunately, we haven't heard back. As a result, without your involvement, we've been unable to fully resolve the issue you raised'.

I am fully involved. So... here are facts. I spoke at length to a woman on the 26th & 29th August and she promised to continue to try and resolve the issues above-mentioned. We have heard nothing since, and the problem of intermittent broadband and no telephone line is unresolved. Please note also, that I told you I have someone of impaired cognitive ability living here also.

Re: Problem of intermittent home phone s unresolved

Debbie-TalkTalk — Thu, 03 Oct 2024 13:44:22 GMT

Hi @cristine2

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Problem of intermittent home phone s unresolved

Debbie-TalkTalk — Fri, 04 Oct 2024 05:59:42 GMT

Hi cristine2

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie