topic Re: Cannot cancel TT engineer appointment in Home Phone

Cannot cancel TT engineer appointment

charlie-golf — Fri, 04 Oct 2024 14:27:27 GMT

I have booked a home visit by a TT engineer but have a chat note that the fault has been rectified which it has. On my PC I have tried Cancel your Appointment but on the confirmation page the button is red, does not do anything except recognise the cursor and the appointment remains shown as live. How do I cancel it? ID is REF-14821066 if TT can cancel it from this!

Re: Cannot cancel TT engineer appointment

ferguson — Fri, 04 Oct 2024 14:36:19 GMT

The quickest way would be to contact customer services directly, call 0345 172 0088.

Re: Cannot cancel TT engineer appointment

charlie-golf — Sat, 05 Oct 2024 16:31:11 GMT

The phone gave an unexpectedly quick response, so thank you. I was told I could not cancel online because fuller ID verification was needed. If true it seems odd that a clear path to cancellation exists online! Perhaps the fault timeline could be amended and lead to the phone number instead of a useless red button!

Re: Cannot cancel TT engineer appointment

ferguson — Sat, 05 Oct 2024 17:19:33 GMT

OK, but you did manage to cancel in time, yes?

Re: Cannot cancel TT engineer appointment

charlie-golf — Sat, 05 Oct 2024 18:39:10 GMT

Yes thanks, it was for 10 Oct. The reply on that number was almost immediate, hopefully that is normal these days.

Re: Cannot cancel TT engineer appointment

Anonymous — Mon, 07 Oct 2024 06:21:02 GMT

Morning,

Thanks for the update and I'm glad to hear that our telephony team was able to resolve this for you.

Michelle

Re: Cannot cancel TT engineer appointment

Sandy47 — Fri, 24 Jan 2025 20:18:33 GMT

You phoned me yesterday to let me know the engineer appointment was cancelled. I got a text to say they will still be coming. No its cancelled. Confirm by text. Please

Re: Cannot cancel TT engineer appointment

Gliwmaeden2 — Fri, 24 Jan 2025 20:39:37 GMT

@Sandy47, there's no one here qualified to inform you one way or the other before Monday - forum staff don't cover weekends, so you need to contact Talktalk directly to check:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

If you need any help after that, please check out the "help with your service" message boards and click on start a topic as you'd need to begin a new thread.

Also complete your community forum profile details for Talktalk staff to identify your account.