topic Re: caller display no longer working in Home Phone

caller display no longer working

concord — Mon, 07 Oct 2024 12:20:42 GMT

I have deselected and re selected caller display in my account settings but still not working.

Re: caller display no longer working

Debbie-TalkTalk — Mon, 07 Oct 2024 12:35:03 GMT

Hi concord

I'm sorry to hear this.

Has caller display ever worked on your line? (previously)

Have you tried connecting the phone directly at the test socket? Do you have a different phone that you can test with?

Re: caller display no longer working

concord — Mon, 07 Oct 2024 13:03:46 GMT

It was working up to about 10 days ago. I have two phones connected and both were working ok. I have disconnected both phones and reconnected, but still not working. I believe something has changed at the exchange end.

Re: caller display no longer working

Chris-TalkTalk — Mon, 07 Oct 2024 14:23:24 GMT

Hi concord,

I've made a changed, can your retest and let us know if caller display is now working

Chris

Re: caller display no longer working

Anonymous — Tue, 08 Oct 2024 08:09:30 GMT

Hi concord,

Has there been any change since our last post?

Thanks

Michelle

Re: caller display no longer working

concord — Tue, 08 Oct 2024 10:16:51 GMT

Hi Michelle

Just tested again and still showing no calls

Re: caller display no longer working

Anonymous — Tue, 08 Oct 2024 10:25:36 GMT

Hello again,

Thanks for retesting and I'm sorry to hear this. I'll need to raise this over to our Faults Escalation Team for further investigation and it's possible the team will contact you directly. Would this be ok?

Michelle

Re: caller display no longer working

concord — Tue, 08 Oct 2024 11:41:21 GMT

Thats OK thanks

Re: caller display no longer working

Anonymous — Tue, 08 Oct 2024 11:52:03 GMT

Good afternoon,

Thanks. I've passed this over to our Faults Escalation Team now and I will let you know as soon as I receive an update back. As advised, it's also possible that the team may contact you directly.

Michelle

Re: caller display no longer working

concord — Wed, 16 Oct 2024 17:21:59 GMT

I have had several calls from an engineer to say the problems of NO CALLER DISPLAY are being investgated ( 1st reported on the 8th) but today I have no dialiing tone which I thought was to do with the investigation but its now 18oo hrs . So whats happening?

Re: caller display no longer working

Chris-TalkTalk — Thu, 17 Oct 2024 06:35:57 GMT

Hi concord,

Just to confirm, is there still no dial tone today?

Chris

Re: caller display no longer working

concord — Fri, 18 Oct 2024 11:05:27 GMT

Still no dial tone today.

Its now 10 days since first reporting a problem. An engineer phoned yesterday to say that everything should be ok now but it is not.

The internet is working fine so I can use the mobile to make calls but without that our signal in this area is so bad that using a mobile is all but useless.

This is all very fustrating and I'm having to spend considerable time trying to contact somebody that can actually tell me whats happening.

Re: caller display no longer working

Chris-TalkTalk — Fri, 18 Oct 2024 11:27:13 GMT

Thanks, could I just ask, did the caller display fault start working before you completely lost the telephone service?

Chris

Re: caller display no longer working

concord — Mon, 21 Oct 2024 11:37:28 GMT

The answer to your question is NO

Re: caller display no longer working

Anonymous — Tue, 22 Oct 2024 05:38:43 GMT

Morning,

I'm really sorry about this. I've contacted our Faults Escalation Team to advise that you are now experiencing no dial tone and have asked the team to provide an update on this ASAP.

Thanks

Michelle

Re: caller display no longer working

Anonymous — Tue, 22 Oct 2024 08:38:20 GMT

Hello again,

My colleague in the Faults Escalation Team is working to resolve this and has advised that they will be contacting you directly with an update.

Thanks

Michelle

Re: caller display no longer working

Anonymous — Fri, 25 Oct 2024 07:43:05 GMT

Morning concord,

Just checking back in to see how you're getting on?

Thanks

Michelle

Re: caller display no longer working

concord — Mon, 18 Nov 2024 11:03:11 GMT

I was without my telephone service for about 25 days and I have recieved a email from taltalk to say that I do not qualify for any compensation. Can you explain why.

Also I am having trouble trying to see my bills

Terry Hewson

Re: caller display no longer working

Gliwmaeden2 — Mon, 18 Nov 2024 11:15:16 GMT

You are better posting a fresh thread about the compensation issue in the billing section of the forum, @concord, for that department to look into it.

Re: caller display no longer working

Arne-TalkTalk — Mon, 18 Nov 2024 12:12:55 GMT

Are you saying that you had no dial tone and was unable to make calls for 25 days? the fault was logged for caller display, Compensation does not cover calling features.