topic Re: Phantom calls in Home Phone

Phantom calls

Rapier45 — Mon, 07 Oct 2024 16:18:30 GMT

After several attempts to get online chat to even understand the issue you guys are my best hope.

The phantom calls we're fixed soon after Full Fibre was installed by some online fix but the problem has returned. I get one silent, no number call every 30 mins it so. Can you help please

Re: Phantom calls

Gliwmaeden2 — Mon, 07 Oct 2024 20:13:59 GMT

Please complete your community forum profile details for Talktalk staff to identify your account, @Rapier45.

Add your Talktalk phone number or account number in Personal Information. Go via your avatar; settings; drop down menu.....SAVE CHANGES.

Staff reply during the day, Monday to Friday.

Re: Phantom calls

Rapier45 — Mon, 07 Oct 2024 21:03:31 GMT

Thank you

Re: Phantom calls

Debbie-TalkTalk — Tue, 08 Oct 2024 05:55:45 GMT

Hi @Rapier45

Apologies for this.

I've made some changes, please can you monitor the line over the next few days?

Thanks

Debbie

Re: Phantom calls

Rapier45 — Tue, 08 Oct 2024 06:03:12 GMT

Great, thank you

Re: Phantom calls

Debbie-TalkTalk — Tue, 08 Oct 2024 06:05:42 GMT

Hi @Rapier45

No problem 🙂

I will check in again with you on Thursday to see if these calls have stopped.

Thanks again.

Debbie

Re: Phantom calls

Debbie-TalkTalk — Thu, 10 Oct 2024 06:22:53 GMT

Morning @Rapier45

How's the line been over the last 2 days? Have received anymore of these calls?

Re: Phantom calls

Rapier45 — Thu, 10 Oct 2024 06:47:50 GMT

Yeah you've fixed it, many thanks

Re: Phantom calls

Debbie-TalkTalk — Thu, 10 Oct 2024 06:49:37 GMT

Hi @Rapier45

That's great, thanks for letting me know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: Phantom calls

AliMT — Fri, 06 Dec 2024 11:56:55 GMT

I had this problem a year ago. It was fixed eventually. Got the same problem again. Complained numerous times over the last 2 weeks, still not fixed

Re: Phantom calls

Karl-TalkTalk — Fri, 06 Dec 2024 12:00:04 GMT

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl