topic Re: where is my 1571? in Home Phone

where is my 1571?

tiscalijohn1 — Tue, 08 Oct 2024 15:40:42 GMT

I have just dialled 1571 (which I haven't done for a while) only to hear "sorry, you're not subscribed, please contact your service provider". I always used to have the 1571 facility so who arbitrarily authorised its removal? And why? And may I have it back please?

Re: where is my 1571?

ferguson — Tue, 08 Oct 2024 15:50:31 GMT

1571 has long been a chargeable voicemail service from TalkTalk.

Re: where is my 1571?

Anonymous — Wed, 09 Oct 2024 06:14:10 GMT

Good morning,

Have you added the voicemail service in your My Account?

Thanks

Michelle

Re: where is my 1571?

tiscalijohn1 — Wed, 09 Oct 2024 09:45:43 GMT

Yes I have Voicemail and it works. (However there is always a period of electronic hum at the end of any message received, if that's significant.) But is Voicemail a SUBSTITUTE for 1571 or an EXTRA? As I remember from some years ago, they would kick in at different times after the end of the ringing tone. One was good for when I was not here, the other was good for when I was on the phone to somebody else and a caller needed to leave a message.

Re: where is my 1571?

Anonymous — Wed, 09 Oct 2024 09:49:41 GMT

Hi,

Thanks for confirming. Dialling 1571 is how you access the voicemails. I've included a Help Guide below,

Using TalkTalk voicemail - TalkTalk Help & Support

Michelle

Re: where is my 1571?

tiscalijohn1 — Wed, 09 Oct 2024 16:44:00 GMT

My landline phone is a Panasonic KX-TGD324E and has a button on the base unit that I can press to get answerphone messages, along with my own greeting that I put on years ago. Looking at my details in My Account, I see that I don't have Voicemail Plus so I presume I must have Standard Voicemail. But dialling 1571 still says I'm not subscribed, despite it being there since the BT days, at least until I decided to try it recently. I have never ever asked anybody to remove it. So I am quite confused!!!

Re: where is my 1571?

ferguson — Wed, 09 Oct 2024 17:22:31 GMT

Standard Voicemail has not been available for many years.

Re: where is my 1571?

Anonymous — Thu, 10 Oct 2024 05:31:43 GMT

Morning,

We now only offer voicemail plus which can be added in your My Account.

Thanks

Michelle