topic Re: Home phone no dial tone in Home Phone

Home phone no dial tone

Jam_bo — Thu, 10 Oct 2024 14:18:37 GMT

Dear support staff,

Today I have no dial tone on my home phone. I had this problem last week and it was fixed last Friday but now it is not working again. Please help.

Kind regards

Jam_bo

Re: Home phone no dial tone

Karl-TalkTalk — Thu, 10 Oct 2024 14:25:33 GMT

All line tests are showing clear, nothing obvious stands out.

Can you test the phone at the master socket or 'Test Socket' with nothing else connected and this will rule out that there is no fault internally.

Thanks

Karl.

Re: Home phone no dial tone

Jam_bo — Thu, 10 Oct 2024 14:30:32 GMT

I've just tried the same phone in the test socket and there is the same problem. I can here background noise but no dial tone. When I dial a number the tones sound but nothing happens.

Re: Home phone no dial tone

Jam_bo — Thu, 10 Oct 2024 14:30:54 GMT

hear not here sorry.

Re: Home phone no dial tone

Jam_bo — Thu, 10 Oct 2024 14:34:08 GMT

Also, I have just tried dialing number from my mobile phone and it did not ring.

Re: Home phone no dial tone

Jam_bo — Fri, 11 Oct 2024 08:01:24 GMT

Hello again,

I still have no service - no dial tone only background noise also from the test socket, and the phone doesn't ring when dialled from another line.

Kind regards

Jam_bo

Re: Home phone no dial tone

Gliwmaeden2 — Fri, 11 Oct 2024 08:05:42 GMT

What happens if you dial 17070 from your landline? Does it read anything back to you and is it your own number, @Jam_bo?

Re: Home phone no dial tone

Jam_bo — Fri, 11 Oct 2024 08:12:51 GMT

It does nothing. I hear the touch-tones when I dial but there is no response.

Re: Home phone no dial tone

Jam_bo — Fri, 11 Oct 2024 08:20:28 GMT

Also, I have tried taking the faceplate off the 5c and replugging a few times in case there was a bad connection it and it has made no difference.

My talktalk broadband uses the same line and is working fine.

Re: Home phone no dial tone

Chris-TalkTalk — Fri, 11 Oct 2024 10:40:21 GMT

Hi Jam_bo,

I can see that this has now been raised to Openreach and an engineer has been booked. Please let us know how you get on

Chris