topic Re: overcharged international call in Home Phone

overcharged international call

vgoyeneche — Sat, 12 Oct 2024 09:17:46 GMT

hi i have £14 international call boost,

last bill i got charged for a few of them. (not over one hour ones).

what's happening ?

Gliwmaeden2 — Sat, 12 Oct 2024 10:07:09 GMT

Did you renew your contract recently, @vgoyeneche?

Check that the boost is showing in your My Account.

Not all countries are included in the boost.

Check the listed countries:

I'll move this to the billing section for you. Staff respond during the week.

Arne-TalkTalk — Tue, 15 Oct 2024 13:58:30 GMT

Hi vgoyeneche

Looks like you exceeded the allowance of 1500 mins last month.

Regards