topic Re: No phone line but broadband okay in Home Phone

No phone line but broadband okay

nick-stephens — Tue, 29 Aug 2023 16:23:44 GMT

Hi. I have a problem with my phone line. The broadband works fine but I cannot make or receive calls. The handset works fine, however I get no dial tone, and attaching the handset to the test socket made no difference.

I really need the phone line to work so if you could sort it out soon, that would be very much appreciated.

Thanks

Re: No phone line but broadband okay

nick-stephens — Tue, 29 Aug 2023 16:25:47 GMT

I alkso did a line test. Reference number REP-13321806

Re: No phone line but broadband okay

Chris-TalkTalk — Wed, 30 Aug 2023 07:50:54 GMT

Hi Nick,

Sorry to hear that you're experiencing problems with your service. Line test is passing, are you able to test with a different handset to make sure it isn't a problem with the phone?

Chris

Re: No phone line but broadband okay

nick-stephens — Wed, 30 Aug 2023 16:25:21 GMT

It's a new handset which has been working up untl now. I don't have another one.

Re: No phone line but broadband okay

nick-stephens — Wed, 30 Aug 2023 17:00:16 GMT

Also, my line test report is still showing a fault.

https://support.talktalk.co.uk/fault-timeline/REP-13321806

Re: No phone line but broadband okay

Chris-TalkTalk — Thu, 31 Aug 2023 06:57:56 GMT

The two line tests that I've run have both passed, not picking up any issues but if your sure that the telephone is OK then we can arrange an engineer visit to investigate further. If you'd like us to do this please let me know and I'll confirm some details with you

Chris

Re: No phone line but broadband okay

nick-stephens — Thu, 31 Aug 2023 16:10:51 GMT

Yes, an engineer visit would be good.

Re: No phone line but broadband okay

nick-stephens — Thu, 31 Aug 2023 16:11:12 GMT

It must be the wiring in the flat.

Re: No phone line but broadband okay

nick-stephens — Thu, 31 Aug 2023 17:55:33 GMT

Here is what I have tried so far.

Unscrewed front cover of phone outlet and plugged phone into the test socket. No dialtone as before.

The fact that the broadband is working was perplexing at first, until I realised that you only need one wire for broadband, but two for a landline. I strongly suspect the fault is outside of the property. I will try the text messaging service because I am at work during the day. Thanks for your help.

Re: No phone line but broadband okay

Chris-TalkTalk — Fri, 01 Sep 2023 06:11:49 GMT

Hi Nick,

if you'd like us to arrange an engineer visit can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
Confirm your mobile number

I've also sent you a PM to confirm some other details

Thanks

Chris

Re: No phone line but broadband okay

June641 — Mon, 14 Oct 2024 16:35:21 GMT

I cannot make any phone calls, there is dialling tone when I lift phone but no connection when I try to ring anyone

Re: No phone line but broadband okay

ferguson — Mon, 14 Oct 2024 16:37:24 GMT

@June641

This is an old and dormant thread. Please start your own topic and we will be happy to help.

Re: No phone line but broadband okay

June641 — Mon, 14 Oct 2024 16:41:04 GMT

I have use my phone earlier today and it was okay. So why is it not working? I don't have a mobile phone only land line. Can you no check to see you I cannot make any calls. I have checked how to see if the phone line is working or not. Please, help as I am an elderly person on my own and I need to phone my sister as she will be worried what is happening. This is URGENT

Re: No phone line but broadband okay

June641 — Mon, 14 Oct 2024 17:03:22 GMT

Can you please ring me on my landline as it seems I can receive incoming calls, my sister just rang but I cannot make any outgoing calls. Please ring me on my landline URGENT!

Re: No phone line but broadband okay

June641 — Mon, 14 Oct 2024 17:05:55 GMT

Hello, are we still connected as I'm not getting any help from anyone at TALK TALK

Re: No phone line but broadband okay

June641 — Mon, 14 Oct 2024 17:15:55 GMT

Hello, can you help me please. I'm an elderly pensioner and I cannot use my landline phone. I have no mobile phone only land line. I have received an incoming call but I cannot make a call - no connection. I'm so worried as I'm on my own and I'm frighten in case of emergency and I cannot get anyone what will happen to me. Please phone me on my landline as I don't have mobile. Help me please.

Re: No phone line but broadband okay

ferguson — Mon, 14 Oct 2024 17:43:50 GMT

@June641

You need to start your own topic, click here.

Re: No phone line but broadband okay

Gliwmaeden2 — Mon, 14 Oct 2024 19:55:05 GMT

Please do start your own topic by clicking on the link that Ferguson gave you in his reply.

This way you will have a support thread in the queue for staff attention.

They are not on here in the evenings but reply during the day (Monday to Friday).

They will post a reply in your thread, but will not ring you as this forum is online support only.

They will need to identify your account, so please also complete your Personal Information.

Go via your avatar; settings; drop down menu....add your Talktalk phone number or account number in Personal Information. SAVE CHANGES.

This is for identification purposes only. Do not post these details in your new topic, as the information must not be visible to the general public.

Re: No phone line but broadband okay

Chris-TalkTalk — Tue, 15 Oct 2024 06:26:38 GMT

Hi June,

I'm going to get someone to take a look at your telephone fault, I'll let you know when I have an update

Chris

Re: No phone line but broadband okay

Marko131 — Wed, 11 Dec 2024 10:01:12 GMT

Hi, I have no dialing code on my line. Cannot receive incoming calls and I need the line because it is connected to my Mother in laws care line