topic Re: Phone Still Not Working in Home Phone

Phone Still Not Working

fedup57 — Sun, 20 Oct 2024 11:08:30 GMT

Reported on the 8th of October. Phone started working without anything being done but the Engineer came did his tests and said the problem is still there but is external and passed it onto Openreach saying they would be in touch to make an appointment but as yet not heard anything and the phone is not taking calls incoming again. Priority phone for Hospital calls the service overall is rubbish from TalkTalk. Tried 2 different phones and used mobile to call the number. It rings twice on the mobile (nothing on the home phone) and drops. Fix it ASAP and get an Openreach engineer to sort it. Trying to find the Chat on their website is bloody impossible on a Sunday.

Re: Phone Still Not Working

Gliwmaeden2 — Sun, 20 Oct 2024 12:48:13 GMT

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

@fedup57, you'll find details of opening hours for both phone and Chat support in this link, near the bottom of the page.

Staff will be back on here from Monday. For them to identify your account, please complete your community forum profile details.

Go via your avatar; settings; drop down menu. Add your Talktalk phone number or account number in Personal Information. SAVE CHANGES.

Re: Phone Still Not Working

fedup57 — Sun, 20 Oct 2024 14:08:22 GMT

Managed to get hold of someone on Chat and started going through the same pants routine as last time. Chat gets disconnected and cant get the person back I was talking to and sat in a queue again. They say the fault is internal (in the house) when the Engineer who visited last week said the problem was external. What a waste of time. Time to go to another provider with staff who know what they are doing. (Yes I am annoyed). I would as them to phone but it is broken.

Re: Phone Still Not Working

Gliwmaeden2 — Sun, 20 Oct 2024 15:34:24 GMT

Is it working for OUTGOING calls, @fedup57?

If you ring your own mobile, check what number shows as calling.

You can check also by calling 17070 from the landline to check what number is read back to you.

If it's correct, that will help with diagnostics. Let us also know if it's NOT correct, and please put that in Private Notes, towards the end of Personal Information. Scroll down again to SAVE CHANGES.

Also a good idea to leave the phone plugged in at the test socket for staff to check the line on Monday.

Check that you can safely remove the faceplate of the mastersocket by seeing if it's listed here:

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

Re: Phone Still Not Working

Karl-TalkTalk — Mon, 21 Oct 2024 08:31:18 GMT

HI @fedup57

I've logged this out to BT Openreach for a Non Appointed engineer - Non appointed means the engineer will be dispatched to look at the line without requiring an appointment be made with you to visit your property.

Thanks

Karl.

Re: Phone Still Not Working

fedup57 — Mon, 21 Oct 2024 09:55:14 GMT

Thanks Karl.

Re: Phone Still Not Working

Karl-TalkTalk — Mon, 21 Oct 2024 11:06:34 GMT

No Problem 🙂

Give me a nudge tomorrow and I'll follow up with Openreach to see what is happening.

Karl

Re: Phone Still Not Working

fedup57 — Mon, 21 Oct 2024 11:10:36 GMT

Will do. Thanks again.

Re: Phone Still Not Working

Karl-TalkTalk — Mon, 21 Oct 2024 11:13:15 GMT

You're Welcome 🙂

Regards

Karl

Re: Phone Still Not Working

fedup57 — Tue, 22 Oct 2024 08:30:30 GMT

Hi Karl,

Any news from Openreach?

Regards

Frank

Re: Phone Still Not Working

Karl-TalkTalk — Tue, 22 Oct 2024 08:47:27 GMT

Nothing as yet. I can see he fault on their system, and it is showing as in progress, just waiting on them to add an update.

Karl.

Re: Phone Still Not Working

fedup57 — Tue, 22 Oct 2024 08:53:39 GMT

Hi,

I'll wait to hear from you and if necessary will drop you a note tomorrow to see if there is any progress.

Thanks

Frank

Re: Phone Still Not Working

Karl-TalkTalk — Tue, 22 Oct 2024 08:55:15 GMT

No Problem 🙂

I'll check with Openreach this afternoon to see if there is more info.

Karl

Re: Phone Still Not Working

Karl-TalkTalk — Tue, 22 Oct 2024 13:28:37 GMT

Still in progress with Openreach, but nothing to report as yet.

Karl.

Re: Phone Still Not Working

fedup57 — Wed, 23 Oct 2024 05:51:57 GMT

Hi Karl,

Openreach showed up yesterday afternoon and were here about 2 hours sorting out the wiring outdoors. End result is that the phone is now up and running and the issue resolved.

Without your input and this community service I doubt this would have been fixed anytime soon.

Very much appreciate your input into this case which I think can now be closed out.

Wish you well in your future endeavours.

Frank

Re: Phone Still Not Working

Anonymous — Wed, 23 Oct 2024 06:56:38 GMT

Morning,

I'm really glad to hear this and thanks for letting us know 🙂

Thanks

Michelle