topic Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe in Home Phone

People cannot hear me & Unable to add numbers via 1472 on CallSafe

aa2000 — Thu, 24 Oct 2024 12:13:59 GMT

All of a sudden, people I call, or who call me, can not hear me, but I can hear them fine. Same applies to all handsets of my Gigaset DECT cordless phones (My landline was switched to VOIP a few weeks ago but has been working fine till now).

ALSO

With CallSafe, I am able to add or remove numbers online, but when I dial 1472 and it asks me to add a new number by pressing 2, I just get the 'Welcome to CallSafe' message again.

Re: CallSafe - Unable to add numbers via 1472

Divsec — Wed, 23 Oct 2024 18:10:22 GMT

Hi @aa2000 glad online is working for you. Your post has been escalated and you should hear during tomorrow.

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

Arne-TalkTalk — Thu, 24 Oct 2024 11:43:07 GMT

In relation to callsafe can you add remove numbers via My Account?

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

aa2000 — Thu, 24 Oct 2024 12:19:17 GMT

Hi @Arne-TalkTalk Yes, as stated in my post.

Out of the 2 faults, my priority would be to get the phone calls side of things sorted first please (unless of course the two faults are related). Can you please arrange to transfer incoming calls to my Mobile number until the phone calls issue is sorted? Thanks.

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

Anonymous — Thu, 24 Oct 2024 12:59:54 GMT

Hello,

I'm sorry to hear this. Can I just confirm, have you tried resetting the Digital Voice Adapter? (DVA)

Resetting your Digital voice adapter

If your Digital Voice adapter or router has stopped working, we may ask you to reset it to check everything's working as intended. To do this:

Insert a pin or straightened paper clip into the hole labelled “Reset” on your Digital Voice adapter.
Slightly push and hold it in for up to 20 seconds; or until all the lights, apart from the power light, switch off. Once this happens release the reset button.
Factory reset of the device will take a full 15 minutes and you need to wait until the allotted time has passed for the full factory reset to be completed. After 15 minutes, check your Digital Voice adapter device and try to re-test to check if the issue resolved.

Thanks

Michelle

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

aa2000 — Thu, 24 Oct 2024 13:35:56 GMT

Hi @Anonymous

I don't have a DVA. My phone is plugged into my WiFi Hub 2.

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

Karl-TalkTalk — Thu, 24 Oct 2024 13:52:32 GMT

Can you power down the router and ONT for 30 minutes to clear the session, then power back on, and we can check to see if the Hub is registering for VOIP on our network system.

Thanks

Karl.

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

aa2000 — Thu, 24 Oct 2024 13:54:36 GMT

Ok @Karl-TalkTalk , am powering down now for 30 mins at 14:55hrs.

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

Karl-TalkTalk — Thu, 24 Oct 2024 14:03:54 GMT

No Problem 🙂

let me know when back up and I'll check our system.

Karl,

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

aa2000 — Thu, 24 Oct 2024 14:33:05 GMT

Hi @Karl-TalkTalk

Unfortunately after powering down for 30 mins, both faults persist.

Please can you set up all incoming calls to transfer to my Mobile number while the faults are being investigated? Thank you.

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

Karl-TalkTalk — Thu, 24 Oct 2024 14:38:08 GMT

I've sent you a PM with some security details to complete.

Thanks

Karl.

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

aa2000 — Thu, 24 Oct 2024 14:40:26 GMT

Thanks @Karl-TalkTalk , I've just replied to that.

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

Karl-TalkTalk — Fri, 25 Oct 2024 07:47:32 GMT

A call divert is now in place to your registered mobile number.

Thanks

Karl.

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

aa2000 — Fri, 25 Oct 2024 07:52:15 GMT

Thank you. What action are you taking in terms of fixes for both these issues please?

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

Karl-TalkTalk — Fri, 25 Oct 2024 07:59:23 GMT

Have you tried a pin reset of the router - hold a pin or paperclip in the reset hole at the back for 10 seconds and this will fully reset the router.

We can then see if the router will register.

Thanks

Karl.

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

aa2000 — Fri, 25 Oct 2024 08:06:35 GMT

Ok, have just completed a pin reset which appears to have cured the CallSafe problem. Can't test the calls as inbound calls are routed to my Mobile.

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

Karl-TalkTalk — Fri, 25 Oct 2024 08:20:33 GMT

I'm still not showing the router under our network system when looking at the VOIP settings.

I've another router on the way so a hardware fault can be ruled out.

Thanks

Karl.

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

aa2000 — Fri, 25 Oct 2024 08:22:17 GMT

I have another new Hub 2 spare. I'll set it up now and get back to you in a few mins.

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

Karl-TalkTalk — Fri, 25 Oct 2024 08:23:26 GMT

OK, I'll wait to hear from you.

Karl.

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

aa2000 — Fri, 25 Oct 2024 08:30:27 GMT

OK @Karl-TalkTalk I have now connected the new WiFi Hub 2.

topic Re: People cannot hear me &amp; Unable to add numbers via 1472 on CallSafe in Home Phone

People cannot hear me & Unable to add numbers via 1472 on CallSafe

Re: CallSafe - Unable to add numbers via 1472

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe

topic Re: People cannot hear me & Unable to add numbers via 1472 on CallSafe in Home Phone