topic Re: Lost Land-line access since installation of fibre 150 in Home Phone

Lost Land-line access since installation of fibre 150

Tonybell1 — Wed, 06 Nov 2024 16:40:54 GMT

Phone service inoperable after installation of fibre 150.

Tried unplugging phones rebooting eero although b/band working fine. Biggest problem is you can't speak to talktalk despite offers to help, useless aftercare!

Re: Lost Land-line access since installation of fibre 150

ferguson — Wed, 06 Nov 2024 16:56:10 GMT

First and foremost, you need to have specifically ordered a Full Fibre service with Digital Voice, did you do that? The phones will no longer work over the old copper landline.

Re: Lost Land-line access since installation of fibre 150

Anonymous — Thu, 07 Nov 2024 06:42:45 GMT

Hi Tony,

Did you sign up for a VOIP/digital voice package when you upgraded?

Thanks

Michelle