topic Re: Check phone number transfer in Home Phone

Check phone number transfer

houknow — Tue, 29 Oct 2024 11:15:24 GMT

I'm trying to organise a transfer as part of a house move, when i follow the online process, it says that the service for checking if we can transfer phone numbers is unavailable. Is there another way to do this or will the service be resumed soon. Its important that we know this before arranging the transfer

Re: Check phone number transfer

ferguson — Tue, 29 Oct 2024 11:21:40 GMT

As it says on the website, you can also contact customer services by phone, or live chat.

Re: Check phone number transfer

Arne-TalkTalk — Tue, 29 Oct 2024 13:05:02 GMT

Hi houknow

Are you moving to the same area code?

I would suggest calling and speaking to the homemove team for clarification.

Regards.

Re: Check phone number transfer

houknow — Fri, 08 Nov 2024 14:31:47 GMT

I have spent over 5 hours on and off on the online chat. we are moving in the same area code. no-one seems to have a clue how to proceed. It has been mentioned that number porting may not be available for "geographic reasons". We have had this number for 50 years originally with BT. Is there any benefit to moving back to BT at the current address and trying again with them?

Re: Check phone number transfer

Gliwmaeden2 — Fri, 08 Nov 2024 14:36:31 GMT

You may have better luck phoning 03451 720088 and asking for the Home Move team, @houknow.

Re: Check phone number transfer

Arne-TalkTalk — Mon, 11 Nov 2024 11:32:56 GMT

So did you actually speak to the Homemove team?