topic Re: Can't get talktalk to fix my landline in Home Phone

Can't get talktalk to fix my landline

StephenR000 — Sat, 09 Nov 2024 16:52:29 GMT

Hello Community

I am struggling to get talktalk to send out an openreach engineer to investigate my Dads completely dead landline

They have sent two engineers who have check the phone, the first one replaced the front of the master socket. He left confirming that there was a line fault and we would require an openreach engineer to check the line. He would report back and we should receive a call from talktalk to re-book. This did not happen and I had to phone again, hour & half later!

We have also checked the line with two separate cabled phones, neither of these give a dial tone

The second engineer, booked between 7 - 9am, arrived at 3pm. Taklktalk then sent a message to say we would be charged as we missed the appointment

Can anyone suggest how I can get an engineer to attend, without another long winded phone call, please?

Re: Can't get talktalk to fix my landline

ferguson — Sat, 09 Nov 2024 17:29:30 GMT

OK, if you would like the support team to look into this for you make sure that you complete your community profile (click here) and put your Dad's full name, address and phone number in the Private notes section so that they can link your forum identity with the account and then wait for them to respond. Bear in mind that they won't be back online until Monday.

Re: Can't get talktalk to fix my landline

StephenR000 — Sat, 09 Nov 2024 18:08:03 GMT

Thanks Ferguson 👍

Re: Can't get talktalk to fix my landline

ferguson — Sat, 09 Nov 2024 18:14:51 GMT

No worries, hope you get this sorted soon.

Re: Can't get talktalk to fix my landline

StephenR000 — Sat, 09 Nov 2024 18:18:38 GMT

Fingers crossed!

Re: Can't get talktalk to fix my landline

Karl-TalkTalk — Mon, 11 Nov 2024 07:14:19 GMT

Hi Stephen

I've sent you a PM. We are unable to assist any customers who have recently migrated from Shell at this time, via Community, but we do have a dedicated Migrations Team that will assist.

Thanks

Karl.