topic Re: Check Phone Line message in Home Phone

Check Phone Line message

Veralou53 — Wed, 06 Nov 2024 13:12:57 GMT

I've returned from holiday to find the message Check Phone Line. There is no dialling tone. What do I need to do?

Re: Check Phone Line message

Karl-TalkTalk — Wed, 06 Nov 2024 13:14:17 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Re: Check Phone Line message

Veralou53 — Wed, 06 Nov 2024 15:59:06 GMT

Completed update

Re: Check Phone Line message

Karl-TalkTalk — Wed, 06 Nov 2024 16:06:03 GMT

Line tests show a possible loop fault near the premises - usually this is 2 wires close or touching.

Can you disconnect all equipment and just connect the phone only to the master socket or 'Test Socket' if you have one, and see if there is a dial tone.

Thanks

Karl.

Re: Check Phone Line message

Veralou53 — Thu, 07 Nov 2024 16:05:39 GMT

There isn’t a dialling tone just a buzzing sound even when it’s in the test socket.

Re: Check Phone Line message

Chris-TalkTalk — Fri, 08 Nov 2024 06:09:31 GMT

Hi Veralou53,

Do you have access to another telephone that you can test with?

Chris

Re: Check Phone Line message

Veralou53 — Fri, 08 Nov 2024 18:22:52 GMT

No I only have one landline phone

Re: Check Phone Line message

Karl-TalkTalk — Mon, 11 Nov 2024 07:05:50 GMT

Hi @Veralou53

If you only have access to one handset, you can test that handset at a friend or neighbours house. If the phone is simply plugged in and has a clear dial tone, then that proves the handset is working as it should.

The reason we ask this, if we send an engineer and they connect a phone, and all is working, proving the handset is at fault, then they will charge you £75 for the call out. This is something we wish to avoid before we send an engineer to you.

Thanks

Karl.

Re: Check Phone Line message

Veralou53 — Mon, 11 Nov 2024 16:22:57 GMT

I’ve tried my neighbour’s handset in my phone socket and it just buzzes. The handset works fine in their socket

Re: Check Phone Line message

Chris-TalkTalk — Tue, 12 Nov 2024 07:17:01 GMT

Thanks for trying that. To investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details with you

Chris

Re: Check Phone Line message

Veralou53 — Tue, 12 Nov 2024 10:00:45 GMT

Yes please contact me to arrange an engineer visit

Re: Check Phone Line message

Chris-TalkTalk — Tue, 12 Nov 2024 10:20:36 GMT

OK, if you'd like us to arrange an engineer visit can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

Thanks

Chris

Re: Check Phone Line message

Veralou53 — Tue, 12 Nov 2024 10:36:45 GMT

I accept the possibility of engineers charges. I am available Monday PM, Wednesday Am or PM, Friday PM generally

Re: Check Phone Line message

Chris-TalkTalk — Tue, 12 Nov 2024 10:49:18 GMT

Thanks, just to confirm, you're available tomorrow if there's a slot available?

Chris

Re: Check Phone Line message

Veralou53 — Tue, 12 Nov 2024 16:07:47 GMT

No - sorry, this week I will only be available Friday AM

Re: Check Phone Line message

Chris-TalkTalk — Wed, 13 Nov 2024 08:29:00 GMT

Hi Veralou53,

Latest line test is picking up a problem that requires that we raise this as a non-appointed task so I've raise this to Openreach, they'll investigate over the next 72 hours and may contact you directly if they need to access your home

Chris