topic Re: Telephone landline not working in Home Phone

Telephone landline not working

Treborth — Sun, 10 Nov 2024 10:42:24 GMT

We found yesterday that the landline is not working although the broadband is fine. No calls in or out. No dial tones. No ringing.

Re: Telephone landline not working

Anonymous — Mon, 11 Nov 2024 08:40:07 GMT

Morning,

I'm sorry to hear this. I've run a test on the line now which has detected a potential fault. Can I just confirm, is the no dial tone fault also present at the test socket with 2 different handsets? As soon as we have confirmed this then we can raise this over to Openreach for further investigation.

Thanks

Michelle

Re: Telephone landline not working

Treborth — Mon, 11 Nov 2024 09:37:10 GMT

Good Morning, Michelle,

Thank you for getting in touch.

We do not have a second handset so cannot test this.

I will test the current handset with the test socket.

Re: Telephone landline not working

Treborth — Mon, 11 Nov 2024 09:46:41 GMT

I have just tested with the test socket and there is no change with the current handset.

Re: Telephone landline not working

Chris-TalkTalk — Tue, 12 Nov 2024 07:13:41 GMT

Hi Treborth,

Can you just confirm that it's still not working and we'll arrange an engineer visit

Chris

Re: Telephone landline not working

Treborth — Wed, 13 Nov 2024 10:45:19 GMT

Hi Chris,

Yes I can confirm there is still a fault.

Re: Telephone landline not working

Chris-TalkTalk — Wed, 13 Nov 2024 11:47:15 GMT

OK thanks, I'll raise this to Openreach for further investigation

Re: Telephone landline not working

Chris-TalkTalk — Wed, 13 Nov 2024 11:53:51 GMT

I've raised this to Openreach, they will investigate over the next 72 hours and may contact you directly if they need to access your home

Chris

Re: Telephone landline not working

Treborth — Thu, 14 Nov 2024 09:32:09 GMT

Hi Chris,

We have just been called on the landline by Openreach to tell us the problem has been fixed.

We now have a working phone.

Thank you so much for your help in setting up the repair and for getting it done so quickly.

Excellent support again from you and your colleagues.

Re: Telephone landline not working

Chris-TalkTalk — Thu, 14 Nov 2024 09:56:09 GMT

That's great new Treborth, thanks for letting me know 🙂

Chris