topic Re: Call safe not working in Home Phone

Call safe not working

Johnnyd11111 — Wed, 13 Nov 2024 16:41:14 GMT

For the last 24 hours I have recieved spam phone calls. I havn't had this for years as I have call safe. I have checked call safe and it is on, but clearly not working. I used to get the message about approving the caller. These spam callers are coming straight through to me. Is the system that runs this down?

Re: Call safe not working

Nunoo — Wed, 13 Nov 2024 22:05:57 GMT

Me too.

Re: Call safe not working

Debbie-TalkTalk — Thu, 14 Nov 2024 07:23:02 GMT

Hi @Johnnyd11111

Please can you add your name and TalkTalk landline number to your Community Profile.

We are just looking into this issue further.

Thanks

Debbie

Re: Call safe not working

Debbie-TalkTalk — Thu, 14 Nov 2024 07:24:01 GMT

Hi @Nunoo

Please can you create a new topic, I can then take a look at this for you.

Thanks

Debbie

Re: Call safe not working

Debbie-TalkTalk — Thu, 14 Nov 2024 12:35:38 GMT

Hi @Johnnyd11111

Our Network Team have identified the issue and this should now be resolved.

Please can you let me know if you do experience any further issues?

Thanks

Re: Call safe not working

Johnnyd11111 — Thu, 14 Nov 2024 13:13:04 GMT

Thanks I will do. I have also updated my details as you asked.

John

Re: Call safe not working

Debbie-TalkTalk — Thu, 14 Nov 2024 13:47:34 GMT

Hi @Johnnyd11111

Thank you. I will also check in again with you on Monday to make sure everything is working ok.

Re: Call safe not working

Debbie-TalkTalk — Mon, 18 Nov 2024 07:16:36 GMT

Morning @Johnnyd11111

Is everything still working ok?