topic Re: Call safe not working in Home Phone

Call safe not working

Janor — Thu, 14 Nov 2024 16:13:51 GMT

I am receiving a lot of spam calls .Call safe is not working. I keep trying to switch it on. It just says “it may take several minutes to switch on” but never switches on.

Re: Call safe not working

fr8ys — Thu, 14 Nov 2024 16:39:58 GMT

When was the last call received by a spammer?

This was reported as an issue but was reported as fixed earlier today.

Re: Call safe not working

Janor — Thu, 14 Nov 2024 16:47:25 GMT

I received the call about 30 minutes ago. I tried switching call safe on via the phone. It told me it could not switch call safe on and seek technical help.

Re: Call safe not working

Gliwmaeden2 — Thu, 14 Nov 2024 17:45:37 GMT

Thanks, we'll flag it for attention, @Janor, but it will be Friday before staff pick it up.

Re: Call safe not working

Janor — Thu, 14 Nov 2024 17:47:54 GMT

Thank you for your help.

Re: Call safe not working

ferguson — Thu, 14 Nov 2024 17:54:31 GMT

Just to clarify: was it working previously and has now failed; or is this the first time you have tried to set it up?

Re: Call safe not working

Janor — Thu, 14 Nov 2024 17:58:58 GMT

I contacted technical help about 2 months ago when I renewed my contract. They told me it was working . But I have received many scam calls which are increasing now. So I don't think it has ever worked. It did work before I renewed my contract.

Re: Call safe not working

ferguson — Thu, 14 Nov 2024 18:42:37 GMT

OK, thanks for that.

Re: Call safe not working

Anonymous — Fri, 15 Nov 2024 06:03:26 GMT

Morning,

I'm sorry for the delay. Could you confirm if it is still happening today please?

Thanks

Michelle

Re: Call safe not working

Janor — Fri, 15 Nov 2024 07:40:35 GMT

Good Morning Michelle It is still happening I had a call at 7.30am this morning.

Re: Call safe not working

Anonymous — Fri, 15 Nov 2024 08:18:54 GMT

Hello,

Does it still show as not active in your My Account? Have you tried using a different browser?

Thanks

Michelle

Re: Call safe not working

Janor — Fri, 15 Nov 2024 08:51:42 GMT

Morning Michelle. I have just logged in with a different browser and on another laptop. Exactly the same thing is happening. The message states - Call Safe is switched on but it will take several minutes to activate. But the status remains off.