topic Fault REP14990303 on my Home phone in Home Phone

Fault REP14990303 on my Home phone

Nicola1512, — Tue, 19 Nov 2024 07:52:38 GMT

Hi Re the above fault on my home phone/landline. The engineer attended last night and confirmed an external fault. His report should be attached to this fault reference. My understanding is that an Open reach engineer is required but your case tracker says that the fault is closed. The fault still exists so please reopen it or reclarify the position Kind Regards

Re: Fault REP14990303 on my Home phone

Chris-TalkTalk — Tue, 19 Nov 2024 09:08:49 GMT

Hi Nicola1512,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Fault REP14990303 on my Home phone

Nicola1512, — Tue, 19 Nov 2024 09:21:04 GMT

I have had a web chat earlier this morning with one of the Technical Support team. I believe that an Openreach engineer has been booked.Thanks

Re: Fault REP14990303 on my Home phone

Nicola1512, — Tue, 19 Nov 2024 09:22:45 GMT

I have updated my Community profile as requested

Re: Fault REP14990303 on my Home phone

Anonymous — Wed, 20 Nov 2024 08:17:13 GMT

Morning,

I'm sorry for the delay. We've received an update to advise that Openreach have resolved the fault. Is your voice service now working ok?

Thanks

Michelle