topic Re: VOIP set up in Home Phone

VOIP set up

Russhari1 — Sun, 17 Nov 2024 13:58:04 GMT

Hi, I recently upgraded from full fibre to fibre 150 with voip,

I thought my current land line phone would continue to work, however this is not the case.

What do i need to do next?

Re: VOIP set up

Gliwmaeden2 — Sun, 17 Nov 2024 14:46:53 GMT

Have you got a Hub 2 (Sagemcom with a phone slot lurking in the back) or Eero (needs a Digital Voice Adapter in addition, for getting the phone to work).

Make sure that you have completed your community forum profile details, @Russhari1, for staff to identify your account. Go via your avatar, settings, to complete the Personal Information area and SAVE CHANGES.

Staff will respond after the weekend.

Re: VOIP set up

Chris-TalkTalk — Mon, 18 Nov 2024 07:54:38 GMT

Hi Russhari,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: VOIP set up

Chris-TalkTalk — Tue, 19 Nov 2024 09:34:18 GMT

Hi Russhari,

How are you getting on, if you still need assistance can you complete your Community Proifle and we'll be happy to help

Chris

Re: VOIP set up

Chris-TalkTalk — Fri, 22 Nov 2024 09:56:04 GMT

Hi Russhari,

I can see that you've now updating your profile. For your voice service to work you'll need to connect your digital voice adapter (DVA) to your eero, and connect your phone to your DVA. If you need any further assistance please let us know

Chris

Re: VOIP set up

Anonymous — Fri, 29 Nov 2024 09:02:07 GMT

Hi @Russhari

How are you getting on? Is everything working ok?

Thanks

Michelle