topic Re: landline down in Home Phone

landline down

joshf — Tue, 19 Nov 2024 10:26:40 GMT

my phone has been down since Friday, officially an openreach engineer is working on it, but in the mean time I am still waiting

Re: landline down

KeithFrench — Tue, 19 Nov 2024 11:16:39 GMT

I have asked one of TalkTalk's support to pick your thread up and update you on the fault progress.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: landline down

Debbie-TalkTalk — Tue, 19 Nov 2024 11:27:19 GMT

Hi @joshf

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: landline down

joshf — Tue, 19 Nov 2024 11:47:47 GMT

added

Re: landline down

Anonymous — Wed, 20 Nov 2024 07:56:14 GMT

Good morning,

I'm sorry for the delay. We've received an update from Openreach to advise that the fault has been resolved. Is your voice service now working ok?

Thanks

Michelle

Re: landline down

joshf — Wed, 20 Nov 2024 09:52:14 GMT

all fixed and running now

thanks to everyone

Re: landline down

Anonymous — Wed, 20 Nov 2024 10:06:58 GMT

Hi josh,

I'm glad to hear this and thanks for confirming 🙂

Thanks

Michelle