topic Re: Call Safe no longer blocking in Home Phone

Call Safe no longer blocking

Pww1955 — Tue, 12 Nov 2024 14:36:36 GMT

Just renewed my package with TalkTalk and since then my CallSafe has stopped blocking unknown calls. Checked my account and callsafe is still enabled. I don't want to turn it off and back on as it will lose two years worth of data...

Any other suggestions?

Re: Call Safe no longer blocking

Chris-TalkTalk — Tue, 12 Nov 2024 15:14:07 GMT

Hi Pww1955,

I've made a change, can you please retest and let me know if it's now working

Chris

Re: Call Safe no longer blocking

Pww1955 — Tue, 12 Nov 2024 16:05:00 GMT

Hi Chris,

Just rang our line from my wife's mobile which is a new sim and it rang with no intercept. Don't know if the fact I tested it the same way earlier means the system thinks it is an allowed number so I'll wait for now and see if I get any more unwanted sales calls like those I received earlier today....

I'll keep you posted

Paul

Re: Call Safe no longer blocking

Nunoo — Tue, 12 Nov 2024 16:37:25 GMT

We have the same issue with Call Safe. As of yesterday we've been getting unwanted marketing calls. I've dialled 1472 then 1 to reinstate Call Safe, but with no effect. the calls keep coming.

Re: Call Safe no longer blocking

Anonymous — Wed, 13 Nov 2024 06:56:10 GMT

Morning Paul,

Ok thanks for the update. We'll check back in with you in a few days to see how you're getting on.

Nunoo - Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

Re: Call Safe no longer blocking

Debbie-TalkTalk — Thu, 14 Nov 2024 07:27:14 GMT

Morning @Pww1955

Have you received any further calls since your last post?

Re: Call Safe no longer blocking

Debbie-TalkTalk — Fri, 15 Nov 2024 09:16:11 GMT

Hi @Pww1955

Is everything working ok now?

Re: Call Safe no longer blocking

Pww1955 — Sun, 17 Nov 2024 10:36:31 GMT

Hi All,

As I have had no further sales calls I'm going to say the problem has now been resolved. Thanks for your assistance in this matter.

Paul

Re: Call Safe no longer blocking

Anonymous — Wed, 20 Nov 2024 08:09:59 GMT

Hi Paul,

I'm glad to hear this and thanks for confirming 🙂

Thanks

Michelle