topic Re: landline, internet in Home Phone

landline, internet

mwhitworth57& — Fri, 22 Nov 2024 16:32:22 GMT

telegraph pole holding cable to house knocked down on 15.11.24 - no phone or internet sine then.

when is an engineer coming to fix this?

Re: landline, internet

Divsec — Fri, 22 Nov 2024 19:18:40 GMT

Hi @mwhitworth57& I'd report the fault in my account and for good measure tell open reach the pole is broken

https://www.bt.com/help/landline/fix-a-problem/how-can-i-report-damage-to-bt-cables--poles--cabinets-or-manhole

Re: landline, internet

Anonymous — Mon, 25 Nov 2024 07:36:27 GMT

Morning,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: landline, internet

Anonymous — Fri, 29 Nov 2024 08:42:12 GMT

Morning,

How are you getting on? Do you still need assistance with this fault?

Thanks

Michelle