topic Re: Labdline connection in Home Phone

Labdline connection

Wackyjack — Fri, 22 Nov 2024 19:21:56 GMT

Once again we have NO LANDLINE CONNECTION AS Priority customer this is happening frequently please help

Re: Labdline connection

Gliwmaeden2 — Fri, 22 Nov 2024 19:31:56 GMT

Staff tried to help during the week, but you didn't follow up, here, @Wackyjack:

https://community.talktalk.co.uk/t5/Home-Phone/No-land-line-connection-Intermittent-for-past-6-weeks-nothing/td-p/3077446

I think they expected you to put a note on there to say you'd completed your details. They couldn't even identify your account if that was not done.

You are now in the same situation: this is the weekend, so you need to try to contact Talktalk directly to report this. As before, staff won't be able to pick up your topic before Monday.

It's better always to follow up on your original thread if it's more of the same issue, for continuity of support too.

Re: Labdline connection

Chris-TalkTalk — Mon, 25 Nov 2024 07:28:00 GMT

Hi Wackyjack,

Just to confirm, do you mean that you have no digital voice (VoIP) service? is it working at the moment?

Chris

Re: Labdline connection

Anonymous — Fri, 29 Nov 2024 08:43:46 GMT

Morning @Wackyjack

How are you getting on?

Thanks

Michelle