topic Re: Landline phone not ringing following installation of fibre optic in Home Phone

Landline phone not ringing following installation of fibre optic

whisky4 — Sat, 23 Nov 2024 12:38:05 GMT

Hi, we've just had fibre optic installed and I am trying to connect my landline telephone to the new system. I have plugged my landline phone socket into the new router, as instructed. All is working well - I can make outgoing calls and receive incoming calls. BUT, there is no ringing tone for incoming calls, so I can't tell if someone is ringing me or not, I have tried 2 different phones but neither is working. Any ideas?

Re: Landline phone not ringing following installation of fibre optic

Gliwmaeden2 — Sat, 23 Nov 2024 12:42:36 GMT

Staff will respond after the weekend, @whisky4.

Meanwhile ensure that your profile information is complete. Go via your avatar; settings; drop down menu.....complete Personal Information. Scroll down to find the button to SAVE CHANGES.

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Re: Landline phone not ringing following installation of fibre optic

Anonymous — Mon, 25 Nov 2024 06:43:14 GMT

Morning,

Thanks for your post.

Phone not ringing
Do you have an older model telephone that doesn't ring on incoming calls? We recommend plugging a microfilter into the phone port on the Wi-Fi Hub2 and then plugging your your telephone into the microfilter. The same advice is given if using an eero with a Digital Voice adapter (Grandstream). Test with another handset.

Thanks

Michelle

Re: Landline phone not ringing following installation of fibre optic

Anonymous — Fri, 29 Nov 2024 08:59:27 GMT

Hi @whisky4

How are you getting on? Has this helped?

Thanks

Michelle