topic Re: Landline phone is dead. Internet is OK in Home Phone

Landline phone is dead. Internet is OK

Nunoo — Mon, 25 Nov 2024 14:22:11 GMT

No dialling tone, so cannot make calls. I have telephoned my landline (using my mobile) and get long ringing tone, followed by an announcement that there is no message-leaving service. So I cannot receive calls either.

Re: Landline phone is dead. Internet is OK

Chris-TalkTalk — Mon, 25 Nov 2024 14:29:57 GMT

Hi Nunoo,

Have you tested with your telephone connected to your test socket? - Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: Landline phone is dead. Internet is OK

Nunoo — Mon, 25 Nov 2024 15:50:48 GMT

Thanks for getting back to me. I have connected the telephone direct to the wall socket, but this does not cure the problem.

Re: Landline phone is dead. Internet is OK

Chris-TalkTalk — Tue, 26 Nov 2024 07:07:15 GMT

OK thanks, do you have another telephone that you can test with or can you test you telephone on someone else's line to confirm that it's working OK?

Chris

Re: Landline phone is dead. Internet is OK

Nunoo — Tue, 26 Nov 2024 08:24:36 GMT

Hi, Chris,

We have three telephones in the house. All died at the same time. However, I have brought the upstairs phone down and plugged into the main wall socket and can confirm that there is no dial tone using this phone.

Best wishes

John

Re: Landline phone is dead. Internet is OK

Chris-TalkTalk — Tue, 26 Nov 2024 08:42:25 GMT

OK thanks John. To investigate further we'll need to arrange an engineer visit. if you'd like us to do this please let us know and we'll confirm some details with you

Chris

Re: Landline phone is dead. Internet is OK

Nunoo — Tue, 26 Nov 2024 10:51:17 GMT

Hi, Chris,

We are getting internet access but no telephone from the same wall socket, so I am wondering to what extent (if any) the problem is our end. However, if a visit by an engineer is deemed desirable, I am quite happy for this to be arranged. We can arrange to be at home weekdays and Saturday this week and next, but not Friday 6th Dec.

Many thanks,

John

Re: Landline phone is dead. Internet is OK

Nunoo — Tue, 26 Nov 2024 11:20:28 GMT

Hi, Chris - we have two wall sockets - one upstairs, and one down. We get no dialling tone from either. This, I think, rules out a fault with a socket.

Cheers

John

Re: Landline phone is dead. Internet is OK

Chris-TalkTalk — Tue, 26 Nov 2024 11:34:04 GMT

Hi John,

If you'd like us to book the engineer visit can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
Confirm your mobile number (please add it to your community profile)

Thanks

Chris

Re: Landline phone is dead. Internet is OK

Elaine45 — Tue, 26 Nov 2024 12:41:28 GMT

im on hold yet again, my vulnerable parent now has no number allocated after having the same number 50 years???? 5 depots later still on hold terrible service , bad business

Re: Landline phone is dead. Internet is OK

Chris-TalkTalk — Tue, 26 Nov 2024 12:53:28 GMT

Hi Elaine45,

Can you please start your own thread/topic in the appropriate support section and we'll be happy to help - Help with your service - TalkTalk Help & Support

Chris

Re: Landline phone is dead. Internet is OK

Nunoo — Tue, 26 Nov 2024 18:54:39 GMT

I accept potential engineer's charges. I am available 8 a.m to 1 p.m. 27/11/24, and 8 a.m. to 1 p.m. + 1p.m. to 6 p.m. on 28/11/21. Mobile number is now added to community profile. If you require availability on further dates, please let me know. Also, please let me know when to expect the engineer so that we make sure we are in.

Best wishes

John

Re: Landline phone is dead. Internet is OK

Gliwmaeden2 — Tue, 26 Nov 2024 21:01:30 GMT

@Nunoo, tomorrow being the 27th will be too soon probably for a morning appointment, as staff will only be back on here to book it around breakfast time.

Better give one or two further options.

Re: Landline phone is dead. Internet is OK

Nunoo — Wed, 27 Nov 2024 08:47:47 GMT

Thank you, Gliwmaeden2.

In addition to 28th (already offered) I can add 29th, and 2nd December. All of them morning or afternoon sessions

Best wishes

John

Re: Landline phone is dead. Internet is OK

Chris-TalkTalk — Wed, 27 Nov 2024 09:16:52 GMT

Hi John,

I'll book the engineer now and get back to you with the details

Chris

Re: Landline phone is dead. Internet is OK

Nunoo — Wed, 27 Nov 2024 09:41:58 GMT

Thanks, Chris.

Best wishes

John

Re: Landline phone is dead. Internet is OK

Chris-TalkTalk — Wed, 27 Nov 2024 09:44:52 GMT

I've raised this as a non-appointed task so Openreach will investigate over the next 72 hours, they may contact you if they need to access your home

Chris

Re: Landline phone is dead. Internet is OK

Chris-TalkTalk — Thu, 28 Nov 2024 10:15:04 GMT

Hi Nunoo,

The fault ticket is now showing cleared and closed, is everything OK now?

Chris

Re: Landline phone is dead. Internet is OK

Anonymous — Fri, 29 Nov 2024 08:36:27 GMT

Morning John,

Just checking back in to confirm if the fault has been resolved?

Thanks

Michelle