topic Re: Telephone Number Changed in Home Phone

Telephone Number Changed

Neeshahall — Thu, 21 Nov 2024 18:43:46 GMT

Hi. Our home telephone number has unexpectedly changed. I have called 17070 and the number voiced back to me is wrong.

Re: Telephone Number Changed

Divsec — Thu, 21 Nov 2024 19:18:25 GMT

Hi @Neeshahall you are going to need help from the Talktalk team so your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

Re: Telephone Number Changed

Chris-TalkTalk — Fri, 22 Nov 2024 06:45:25 GMT

Hi Neeshahall,

Could you add the number that you now have, to the private notes section of your community profile and we'll take a look at this for you

Thanks

Chris

Re: Telephone Number Changed

Neeshahall — Fri, 22 Nov 2024 07:59:59 GMT

Hi there. The telephone number has been added to my account profile.

Thanks

Re: Telephone Number Changed

Neeshahall — Fri, 22 Nov 2024 08:49:38 GMT

Hi there. The telephone number has been added to my profile. Thanks.

Re: Telephone Number Changed

Neeshahall — Fri, 22 Nov 2024 08:53:30 GMT

Sorry, I misread. The incorrect number has been added to the notes.

Re: Telephone Number Changed

Chris-TalkTalk — Fri, 22 Nov 2024 08:59:18 GMT

OK thanks. I'll take a look at this now and get back to you

Chris

Re: Telephone Number Changed

Chris-TalkTalk — Fri, 22 Nov 2024 09:12:14 GMT

Hi Neeshahall,

Line test is picking up a fault so I've raised this to Openreach for investigation. Openreach will investigate and may contact you directly if they need to access your home

Chris

Re: Telephone Number Changed

Anonymous — Mon, 25 Nov 2024 08:34:27 GMT

Good morning,

I've checked and the fault is still under investigation with Openreach at the moment. We'll check again for an additional update later on this afternoon.

Thanks

Michelle

Re: Telephone Number Changed

Karl-TalkTalk — Mon, 25 Nov 2024 15:03:48 GMT

Openreach have allocated a job to their contractors this morning. As yet they have not given an ETA but we can check back with them in 48hrs.

Thanks

Karl.

Re: Telephone Number Changed

Karl-TalkTalk — Wed, 27 Nov 2024 07:47:07 GMT

Hi @Neeshahall

Openreach have closed the fault and confirmed an external fault was located.

Is all working for you now ?

Karl.

Re: Telephone Number Changed

Karl-TalkTalk — Thu, 28 Nov 2024 08:22:28 GMT

Hi @Neeshahall

Is all working now ?

Thanks

Karl.

Re: Telephone Number Changed

Karl-TalkTalk — Fri, 29 Nov 2024 07:13:42 GMT

Hi @Neeshahall

Please let me know if you need any further assistance.

Thanks

Karl.