topic Re: False "Missed Call" every 30 minutes in Home Phone

False "Missed Call" every 30 minutes

MaryOO — Thu, 14 Nov 2024 18:07:15 GMT

We moved to Full Fibre in October, but in the last couple of days our home phone registers a Missed Call every 30 minutes, at 11 minutes past every hour and half hour. The phone does not ring and no-one is calling us, details say number WITHHELD but we have to delete all these 48 non-calls from the phone's call list every day, or the memory fills up.

Our home phone is a BT Aura, connected to a new TalkTalk router.

Please can you tell me what to do to get rid of this nuisance?

Re: False "Missed Call" every 30 minutes

Gliwmaeden2 — Thu, 14 Nov 2024 18:14:13 GMT

Complete your community forum profile details for Talktalk staff to identify your account, @MaryOO, and they will then magic away the issue tomorrow when they pick up your thread.

Go via your avatar; settings; drop down menu. Add the Talktalk phone number in Personal Information. Scroll down to find the button to SAVE CHANGES.

Re: False "Missed Call" every 30 minutes

Anonymous — Fri, 15 Nov 2024 06:16:00 GMT

Hi Mary,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: False "Missed Call" every 30 minutes

MaryOO — Fri, 15 Nov 2024 11:08:45 GMT

To talk talk, I have updated my profile as requested.

Re: False "Missed Call" every 30 minutes

Debbie-TalkTalk — Fri, 15 Nov 2024 11:13:20 GMT

Hi @MaryOO

Thanks for updating your Community Profile.

I've made a change to a setting, please can you monitor the line over the weekend and I will check in again with you on Monday to make sure the issue has been resolved.

Debbie

Re: False "Missed Call" every 30 minutes

Debbie-TalkTalk — Mon, 18 Nov 2024 07:17:13 GMT

Morning @MaryOO

Have you received anymore of these calls since Friday?

Re: False "Missed Call" every 30 minutes

Debbie-TalkTalk — Tue, 19 Nov 2024 08:56:20 GMT

Hi @MaryOO

Is everything working ok now?

Re: False "Missed Call" every 30 minutes

Daveb_3333 — Tue, 03 Dec 2024 16:35:33 GMT

I have the same issue tried ringing talktalk who said there was an issue with the system.

Re: False "Missed Call" every 30 minutes

Gliwmaeden2 — Tue, 03 Dec 2024 17:01:28 GMT

@Daveb_3333, please return to the message board and click on start a topic so that your post doesn't get muddled up with the other customer's.

You need a separate thread so that it's clear whose service is being helped.

Re: False "Missed Call" every 30 minutes

Anonymous — Wed, 04 Dec 2024 06:23:58 GMT

Hi Dave,

As advised, please can you create your own topic and we can look into this for you.

Thanks

Michelle

Re: False "Missed Call" every 30 minutes

MaryOO — Wed, 04 Dec 2024 15:30:18 GMT

To TalkTalk team: thanks, everything is working ok now and the phantom "missed calls" have stopped. Whatever you did has worked!

Re: False "Missed Call" every 30 minutes

Debbie-TalkTalk — Thu, 05 Dec 2024 06:39:06 GMT

Morning @MaryOO

That's great news, thanks for letting us know.

Debbie

Re: False "Missed Call" every 30 minutes

JLY4ever — Mon, 07 Apr 2025 15:01:14 GMT

Hi I have the same issue with this missed calls. Can you help?

Re: False "Missed Call" every 30 minutes

Gliwmaeden2 — Mon, 07 Apr 2025 15:20:09 GMT

@JLY4ever, this is another customer's old thread.

To avoid any confusion between accounts, please return to the message board and click on start a topic to begin your own.