topic Re: NEED PHONE LINE CHECKED - CALL SAFE PROBLEM in Home Phone

NEED PHONE LINE CHECKED - CALL SAFE PROBLEM

kwilsaint — Mon, 02 Dec 2024 19:57:46 GMT

Hello....

I've used CALL SAFE on my landline for a long time without problem.

When someone 'unknown' calls, they have to identify themselves. I can then accept or reject.

However, on a recent call I was expecting, I accepted but heard nothing more at the caller's end.

I've subsequenly found outby email that all they heard after stating their name was my phone 'ringing out'!!

I put their number in my 'approved' list and emailed them asking for a repeat call a couple of days later. This was done and I answered immediately but all I heard myself this time was a whining noise!

The call was from a mobile phone but again, I've never experienced any problem with landline or mobile callers in the past.

Could an OCE check my line as soon as possible for faults + Call Safe?

Many thanks

Re: NEED PHONE LINE CHECKED - CALL SAFE PROBLEM

kwilsaint — Mon, 02 Dec 2024 20:05:31 GMT

Oh...by the way...I don't use Voice Mail...for reasons I won't bore you with...

Re: NEED PHONE LINE CHECKED - CALL SAFE PROBLEM

Anonymous — Tue, 03 Dec 2024 07:56:20 GMT

Morning,

I've run a test on the line now which has detected a potential fault towards the property. Can you make calls ok? Does your main socket also have a test socket please?

Thanks

Michelle

Re: NEED PHONE LINE CHECKED - CALL SAFE PROBLEM

kwilsaint — Wed, 04 Dec 2024 17:34:48 GMT

Hello Michelle...

Thanks for the reply. At least I now know there's a potential gremlin in the works!

Yes, I can call out....

My current contract: Fibre 150 with G-Fast Modem.

I only have ONE socket available: 'Master Socket 5C (Open Reach)' with inputs for G-Fast & Phone.

I have no other sockets, never had, as it happens.

My internet connection is working fine.

I hope this helps...

Re: NEED PHONE LINE CHECKED - CALL SAFE PROBLEM

Debbie-TalkTalk — Thu, 05 Dec 2024 07:32:28 GMT

Hi kwilsaint

Is there a removeable face plate on the master socket?

If the cover removes then there should be a test socket underneath this faceplate.

Re: NEED PHONE LINE CHECKED - CALL SAFE PROBLEM

kwilsaint — Fri, 06 Dec 2024 21:06:43 GMT

Hello Debbie...

Thanks for the contact.

The face plate can be removed, but then what?

If you've already tested the line, why can't you remedy the 'possible fault' detected from your end? I don't see what more I can do.

UPDATE: I received a call yesterday...so clearly I'm receiving and able to send!!

However that call was not a 'Call Safe one' and my original post suggested Call Safe might be the source of the 'possibly found' problem.

At least I can call out and receive, so that's something!

Over to you for any other advice.

Re: NEED PHONE LINE CHECKED - CALL SAFE PROBLEM

Gliwmaeden2 — Fri, 06 Dec 2024 23:22:54 GMT

Staff are not on here before Monday now, @kwilsaint. Sorry about the wait.

Re: NEED PHONE LINE CHECKED - CALL SAFE PROBLEM

ferguson — Fri, 06 Dec 2024 23:48:01 GMT

@kwilsaint

It wasn't explicit in Debbie's post, but I think she was expecting you to connect the router at the test socket, you will need a plug in microfilter to do this.

Re: NEED PHONE LINE CHECKED - CALL SAFE PROBLEM

Debbie-TalkTalk — Mon, 09 Dec 2024 07:20:37 GMT

Hi kwilsaint

I'm sorry for the confusion.

Just to confirm, you can make and receive calls? The issue is now with call safe?

Re: NEED PHONE LINE CHECKED - CALL SAFE PROBLEM

kwilsaint — Mon, 09 Dec 2024 20:28:16 GMT

Hello Debbie....

Thanks for your reply.

First of all my Open Reach Master Socket 5C has an inbuilt micro filter. (see 'ferguson's' reply)

Again, I'm on a Fibre 150 contract with G-Fast Modem connected to my TalkTalk router.

On the front of the 5C are two inputs: for router and phone.

Removing the 5C's plate is simple. The plate incorporates one inbuilt connector which clearly 'handles' both router and phone.

That connector slides into the only available socket to secure the 5C in place.

That's what I thought was meant by 'test socket' (see Michelle's initial reply)

At anyrate, yes I can call out and receive, though so far no more incoming since the last one I mentioned which as I've said was not a 'Call Safe' one.

Therefore, i can only assume the problem either lies solely with Call Safe and/or the line itself as your test 'revealed'

To re-iterate, Debbie: Call Safe has never caused me problems in all the time I've used this excellent TalkTalk feature.

So, over to you - again!

Regards

Re: NEED PHONE LINE CHECKED - CALL SAFE PROBLEM

ferguson — Mon, 09 Dec 2024 20:42:06 GMT

I'm still confused to be honest. Now you are saying you have never had any problems with CallSafe and you no longer have any issue with your phone service, is that right?

For future reference, you can find more information on how to use a test socket here:

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

Re: NEED PHONE LINE CHECKED - CALL SAFE PROBLEM

Chris-TalkTalk — Tue, 10 Dec 2024 07:52:53 GMT

Hi kwilsaint,

I've made a change, could you please retest and let me know if you are still experiencing problems

Chris

Re: NEED PHONE LINE CHECKED - CALL SAFE PROBLEM

kwilsaint — Tue, 10 Dec 2024 17:32:13 GMT

You must be easily confused then, my friend.

I've mentioned more than once that Call Safe has never given me a problem UP TILL NOW!

Re: NEED PHONE LINE CHECKED - CALL SAFE PROBLEM

kwilsaint — Tue, 10 Dec 2024 17:46:59 GMT

Hello Chris...

Thanks for the reply,

I can still call out and have just received a call - again, not a Call Safe one. So, same as before on that front as I've mentioned

Clearly then, can't say if there's still a Call Safe problem until I receive a CS call....

Can you tell me exactly what 'change' you made, Chris?

Thanks

Re: NEED PHONE LINE CHECKED - CALL SAFE PROBLEM

ferguson — Tue, 10 Dec 2024 18:44:21 GMT

@kwilsaint wrote:

Call Safe has never caused me problems in all the time I've used this excellent TalkTalk feature.

Not really.

Re: NEED PHONE LINE CHECKED - CALL SAFE PROBLEM

Chris-TalkTalk — Wed, 11 Dec 2024 08:07:23 GMT

Hi kwilsaint,

I resynced a backend system which often resolves issues with select services. Please let me know how you get on with a CallSafe call when you get one

Chris

Re: NEED PHONE LINE CHECKED - CALL SAFE PROBLEM

kwilsaint — Wed, 11 Dec 2024 16:57:23 GMT

Hello Chris.

Thanks for the info....If the probem persists I'll let you know. Thanks for at least trying something...

Re: NEED PHONE LINE CHECKED - CALL SAFE PROBLEM

Anonymous — Thu, 12 Dec 2024 07:01:42 GMT

Morning,

Ok thank you.

Michelle