topic Re: Receiving No Number Calls since Full Fibre with Digital Voice Upgrade in Home Phone

Receiving No Number Calls since Full Fibre with Digital Voice Upgrade

DarrenF — Wed, 04 Dec 2024 13:26:26 GMT

Around three weeks ago I had an upgrade to Full Fibre with Digital Voice. Ever since then I've been receiving No Number calls twice every hour. The phone doesn't actually ring but shows as a no number missed call.

The calls occurred at three minutes and thirtrythree minutes past the hour. But recently changed to four minutes and thirtyfour minutes pas the hour, so 13:04 and 13:34 for example.

I believe it's coming from some automated system on TalkTalk's end, testing the line for example.

I have reported it to to TalkTalk three weeks ago and the operator at the time agreed that it does seem to be the case of a phone line test from them. I've since contacted TalkTalk several times about this for an update but they aren't getting back to me at all. Please can someone look into this for me.

Re: Receiving No Number Calls since Full Fibre with Digital Voice Upgrade

Karl-TalkTalk — Wed, 04 Dec 2024 13:46:34 GMT

I've applied a change to your router, see if this helps.

Thanks

Karl.

Re: Receiving No Number Calls since Full Fibre with Digital Voice Upgrade

DarrenF — Thu, 05 Dec 2024 09:31:36 GMT

Hi, that hasn't worked unfortunately. I also turned the router off and disconnected the phone line, but calls twice every hour still persist.

Re: Receiving No Number Calls since Full Fibre with Digital Voice Upgrade

Karl-TalkTalk — Thu, 05 Dec 2024 11:03:33 GMT

OK, test this now over the next hour as the value had reverted within the router. I've reset the required parameter, come out, gone back in and rechecked to make sure the required setting is still set correctly, so this should work now.

Karl.

Re: Receiving No Number Calls since Full Fibre with Digital Voice Upgrade

DarrenF — Thu, 05 Dec 2024 13:46:20 GMT

Thanks Karl, yes this looks to have worked now. The last call came through at 10:34, with no further calls since then. I will monitor it over the next few days. Thanks for your assistance, it's very much appreciated.

Re: Receiving No Number Calls since Full Fibre with Digital Voice Upgrade

Karl-TalkTalk — Thu, 05 Dec 2024 13:47:42 GMT

You're Welcome 🙂

Regards

Karl