topic Re: eero 6 in Home Phone

eero 6

hazerabegum1 — Thu, 05 Dec 2024 19:24:33 GMT

I’ve renewed contract, Full Fibre service with VoIP and been sent an eero 6, but no way to plug in phone. Need to use it but can’t anymore. Haven’t been sent an adapter either. Is there anyway this can be solved?

Thanks

Re: eero 6

Gliwmaeden2 — Thu, 05 Dec 2024 21:56:54 GMT

@hazerabegum1, please complete your community forum profile details for Talktalk staff to identify your account.

Go via your avatar; settings; drop down menu. Add your Talktalk phone number or account number in Personal Information. Scroll down to find the button to SAVE CHANGES.

Staff will be able to check your order and see if the digital voice adapter is on its way.

They reply during the day, Monday to Friday.

Re: eero 6

hazerabegum1 — Thu, 05 Dec 2024 22:22:10 GMT

Thanks, got it

Re: eero 6

Chris-TalkTalk — Fri, 06 Dec 2024 07:41:25 GMT

Hi hazerabegum1,

I've ordered the digital voice adapter, it should be with you within a couple of working days

Chris

Re: eero 6

hazerabegum1 — Sat, 07 Dec 2024 16:23:48 GMT

Thank you for your help, really appreciate it

Re: eero 6

Chris-TalkTalk — Mon, 09 Dec 2024 09:54:45 GMT

No problem 🙂

Re: eero 6

hazerabegum1 — Tue, 10 Dec 2024 22:21:21 GMT

Hi again,

I have received the adapter and it works fine, but now have another issue with my router. eero 6 has 2 LAN ports, however I need at least three available with how things are currently set, including the adapter I've just gotten, as well as a concerning amount of devices now being all in one place.

I have found the new router causing me and my family too much of an inconvenience, and would much rather have the one we had before. Was about to return old one back with postage label provided, but was wondering if we could continue to use this one instead to make things easier. Also was wondering if we could return the equipment we just received back if that is the case.

Apologies for causing any trouble and thanks again.

Re: eero 6

Anonymous — Wed, 11 Dec 2024 07:05:27 GMT

Morning,

Thanks for the update. What is the make and model of your previous router please? Does it have a voice port on the back?

Thanks

Michelle

Re: eero 6

hazerabegum1 — Wed, 11 Dec 2024 17:21:24 GMT

It’s a Sagemcom FAST 5464-2.T4

It does have a phone port on the back

Re: eero 6

Anonymous — Thu, 12 Dec 2024 06:41:09 GMT

Hello,

Thanks for confirming. This router should work fine then. Have you tested this router just to make sure that everything works and that the digital voice is also working ok?

Thanks

Michelle

Re: eero 6

hazerabegum1 — Thu, 12 Dec 2024 18:17:41 GMT

Hi,

Yes, everything working all good now, thank you 👍

What should I do with the eero 6 router and digital voice adapter which I was sent over the last week?

Thanks

Re: eero 6

Anonymous — Fri, 13 Dec 2024 07:02:51 GMT

Morning,

I'm glad to hear this. Did you receive a routers returns bag? If not then we can send one out for you.

Thanks

Michelle

Re: eero 6

hazerabegum1 — Fri, 13 Dec 2024 14:51:43 GMT

Is it alright if you can send one over please?

Thanks

Re: eero 6

Chris-TalkTalk — Mon, 16 Dec 2024 07:21:29 GMT

Hi Hazera,

I've ordered the a returns bag, it should be with you within a couple of working days but please allow up to 5 working days for delivery

Chris

Re: eero 6

hazerabegum1 — Thu, 19 Dec 2024 20:27:36 GMT

Thanks again