topic Re: Problem with landline and internet in Home Phone

Problem with landline and internet

Kenneth18 — Thu, 05 Dec 2024 14:39:24 GMT

Having problems with the landline, can't receive calls and every time someone rings up the internet goes off.

I tried the line test and it found a fault,but when I tried the longer test it couldn't detect the problem.

Re: Problem with landline and internet

KeithFrench — Thu, 05 Dec 2024 14:50:17 GMT

Have you tried a new microfilter?

Re: Problem with landline and internet

Kenneth18 — Thu, 05 Dec 2024 15:13:09 GMT

Tried a new micro filter,still can't receive calls it just cuts out after a couple of rings,but the internet didn't go off.

Re: Problem with landline and internet

KeithFrench — Thu, 05 Dec 2024 15:17:58 GMT

OK, thanks. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Problem with landline and internet

Kenneth18 — Thu, 05 Dec 2024 15:35:48 GMT

Ok thanks

Re: Problem with landline and internet

Chris-TalkTalk — Fri, 06 Dec 2024 06:33:19 GMT

Hi Kenneth,

I'm sorry to hear that you're experiencing problems with your service. How many telephone sockets do you have? Is your telephone and router currently connected to your test socket? Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: Problem with landline and internet

Kenneth18 — Fri, 06 Dec 2024 13:52:03 GMT

Hi Chris

It's been perfect today,I think it must have been the micro filter 🤞

Re: Problem with landline and internet

Chris-TalkTalk — Fri, 06 Dec 2024 13:54:50 GMT

That's great news Kenneth, thanks for letting me know. If you do experience any further problems you know where we are 🙂

Chris

Re: Problem with landline and internet

Virgindain — Mon, 06 Jan 2025 15:20:32 GMT

I have no internet since Christmas. I already reported and still not fixed

Re: Problem with landline and internet

KeithFrench — Mon, 06 Jan 2025 15:22:35 GMT

Hi @Virgindain

If you want help, you cannot use someone else's thread.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.

Thanks.

Re: Problem with landline and internet

Anonymous — Tue, 07 Jan 2025 06:32:43 GMT

Hi @Virgindain

I'm sorry to hear this. As advised, please can you create your own topic and we can look into this for you.

Thanks

Michelle