topic Re: Phone only rings once on incoming calls in Home Phone

Phone only rings once on incoming calls

Fed_up_Al — Mon, 09 Dec 2024 17:44:07 GMT

Hi folks,
I've had such a palaver switching my broadband service to TalkTalk. Firstly, they completely messed up the port over from my previous provider. After the switch, they terminated my service and I had to re-order, which left me without broadband for a couple of weeks. Now that is all sorted, but my phone service doesn't receive calls.
The phone rings once, but if I pick it up, all I hear is crackling/noise.

For the calling party, the call continues to ring, so they think I'm just not picking up.

Outbound calls work, but there is a lot of noise on the line.

I've been without a working phone line for over a month, so hoping someone on here can help me - fingers-crossed!

Re: Phone only rings once on incoming calls

ferguson — Mon, 09 Dec 2024 17:54:54 GMT

Have you tried connecting your phone directly at the test socket to see if the issue persists?

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

Subject to that, if you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Phone only rings once on incoming calls

Fed_up_Al — Mon, 09 Dec 2024 19:21:16 GMT

Thanks ferguson. have a type of faceplate that I haven't seen before. It clips off without screws, but the socket inside doesn't take a standard phone plug, it seems to be unique to the socket.

The faceplate was fitted by the engineer when he re-connected my service a couple of weeks ago.

Can you log the issue with your support team please.

Re: Phone only rings once on incoming calls

ferguson — Mon, 09 Dec 2024 20:05:50 GMT

It is a standard phone socket, can you post a pic maybe and of the plug from your phone? This has been flagged to the support team for you.

Re: Phone only rings once on incoming calls

Anonymous — Tue, 10 Dec 2024 07:08:05 GMT

Morning,

I'm really sorry to hear this. The line test has detected a potential external line fault (Battery Fault) on the line so I've escalated this straight over to Openreach now for an external line investigation to be completed and I'll re-check the fault later on this afternoon for an update for you.

Thanks

Michelle

Re: Phone only rings once on incoming calls

Anonymous — Tue, 10 Dec 2024 12:21:29 GMT

Good afternoon,

I've re-checked and there are no additional updates as yet and the fault is still under investigation with Openreach. I'll check the fault again first thing in the morning and will post an update back here.

Thanks

Michelle

Re: Phone only rings once on incoming calls

Anonymous — Wed, 11 Dec 2024 07:14:42 GMT

Morning,

The fault is still in progress with Openreach so I will check this again in a few hours.

Thanks

Michelle

Re: Phone only rings once on incoming calls

Anonymous — Wed, 11 Dec 2024 11:07:04 GMT

Hello,

I've re-checked again and apologies no additional updates as yet. The fault is still with Openreach to resolve and I will check again this afternoon.

Thanks

Michelle

Re: Phone only rings once on incoming calls

Anonymous — Wed, 11 Dec 2024 14:07:45 GMT

Good afternoon,

No additional update as yet. It's still under investigation with Openreach and I will check again first thing in the morning.

Thanks

Michelle

Re: Phone only rings once on incoming calls

Fed_up_Al — Wed, 11 Dec 2024 16:17:05 GMT

Thanks Michelle,

I'm not sure if you can pass a message on to Openreach, but I have turned my answerphone on, so if the line is working correctly, they'll get through to that. If the line just rings, it's still not working.

My phone has rung once a couple of times today, so I wonder if someone is looking at it.

Re: Phone only rings once on incoming calls

Anonymous — Thu, 12 Dec 2024 06:31:52 GMT

Morning,

Ok thanks for confirming and I'll post back as soon as I know more from Openreach.

Thanks

Michelle

Re: Phone only rings once on incoming calls

Anonymous — Thu, 12 Dec 2024 11:54:33 GMT

Morning,

I've checked again and I can see that an engineer has now been dispatched so we'll hopefully know more in the next few hours.

Thanks

Michelle

Re: Phone only rings once on incoming calls

Fed_up_Al — Thu, 12 Dec 2024 13:11:32 GMT

Hi Michelle,

The engineer has called and I can confirm the line works great now. Thanks you and @ferguson for your help on this.

I wish I'd come on here weeks ago rather than waiting for my complaints manager to unsuccessfully resolve this.

Re: Phone only rings once on incoming calls

Anonymous — Thu, 12 Dec 2024 13:58:18 GMT

Good afternoon,

I'm really glad to hear this and I'm sorry that it took this long to resolve the fault for you.

Thanks

Michelle