topic Re: Open fault no internet or phone can't get proper update in Home Phone

Open fault no internet or phone can't get proper update

elmsli — Wed, 18 Dec 2024 21:48:56 GMT

I have an open fault no internet or landline was told it was fixed it wasn't then that someone would be working on it today no they weren't can someone please just find out exactly what's going on

Re: Open fault no internet or phone can't get proper update

Gliwmaeden2 — Wed, 18 Dec 2024 22:09:37 GMT

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Re: Open fault no internet or phone can't get proper update

elmsli — Wed, 18 Dec 2024 22:23:15 GMT

Thanks

Re: Open fault no internet or phone can't get proper update

Anonymous — Thu, 19 Dec 2024 07:39:20 GMT

Good morning,

I'm sorry to hear this. We received an update from Openreach to advise that there was an engineer allocated to the job yesterday and we've been advised to check back for an update on the fault today. I've checked and there are no additional updates as yet so I'll re-check the fault again in a few hours for you.

Thanks

Michelle

Re: Open fault no internet or phone can't get proper update

elmsli — Thu, 19 Dec 2024 09:34:01 GMT

Thanks there is still no open reach van around I really need this fixed I have no phone or internet and my mobile phone keeps losing connection smarty seem to have a problem in the area I have already missed a call from a cardiologist and can't get on to rearrange this any help to push this would be appreciated

Re: Open fault no internet or phone can't get proper update

Anonymous — Thu, 19 Dec 2024 11:46:56 GMT

Hello,

I've escalated this to our Faults Escalation Team and I will post back as soon as we receive an update.

Thanks

Michelle

Re: Open fault no internet or phone can't get proper update

elmsli — Thu, 19 Dec 2024 22:21:09 GMT

Hi I am getting messages from talk talk saying my fault has been fixed it most definitely has not the engineer thinks he knows where the fault is but can't get access because a fence is blocking access to the bottom of the pole can you please all get your act together this is very important to me I need my phone and internet working again

Re: Open fault no internet or phone can't get proper update

Anonymous — Mon, 23 Dec 2024 08:10:29 GMT

Morning,

I'm sorry to hear this. I've contacted our faults escalation team again now and have asked for an update.

Michelle

Re: Open fault no internet or phone can't get proper update

elmsli — Mon, 23 Dec 2024 19:29:46 GMT

Hi still no update on this you just keep saying open reach are working on it we have no phone and no internet 2 weeks now can you get a manager to phone me please this just isn't good enough

Re: Open fault no internet or phone can't get proper update

elmsli — Tue, 24 Dec 2024 09:08:55 GMT

Hi just got another message from talk talk hoping my problem has been resolved it hasn't there has been no change I still have no phone or internet please can you help get this sorted thanks

Re: Open fault no internet or phone can't get proper update

Chris-TalkTalk — Fri, 27 Dec 2024 07:39:49 GMT

Hi elmsli,

How are you getting on, do you still have no service?

Chris

Re: Open fault no internet or phone can't get proper update

elmsli — Fri, 27 Dec 2024 08:04:27 GMT

No still no service

Re: Open fault no internet or phone can't get proper update

Chris-TalkTalk — Fri, 27 Dec 2024 08:22:50 GMT

OK thanks for confirming. I've passed this back to our network team for further investigation

Chris

Re: Open fault no internet or phone can't get proper update

Chris-TalkTalk — Fri, 27 Dec 2024 11:06:24 GMT

Hi elmsli,

I've received an update from my colleague, an engineer appointment has been booked for 30/12/2024 in AM, you should also receive a callback. Please let us know how you get on

Chris