topic Re: Landline in Home Phone

Landline

StevieG63 — Mon, 16 Dec 2024 16:17:34 GMT

Hi, my landline has gone dead.

***See my profile***

Account number: ***See my profile***

Re: Landline

KeithFrench — Mon, 16 Dec 2024 16:18:19 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Landline

StevieG63 — Mon, 16 Dec 2024 16:25:40 GMT

Many thanks Keith, appreciated!

This happened earlier this year, a BT engineer fixed it, it took about a week.

Will keep an eye on my post and updates, thanks again!

Steve G.

Re: Landline

Anonymous — Tue, 17 Dec 2024 07:31:18 GMT

Hi Stevie,

I'm sorry to hear this. The line test has detected a potential external line fault so I've passed this straight over to Openreach now to complete an external line investigation. I'll re-check the fault later on today to see if we've received any further updates.

Thanks

Michelle

Re: Landline

Anonymous — Tue, 17 Dec 2024 13:34:56 GMT

Good afternoon

I've re-checked and the fault is still under investigation with Openreach, no additional updates as yet but I'll check again first thing in the morning.

Thanks

Michelle

Re: Landline

Anonymous — Wed, 18 Dec 2024 08:23:35 GMT

Morning Stevie,

The fault has been issued to a line engineer who will be looking at this today so we should hopefully know more this afternoon.

Thanks

Michelle

Re: Landline

Anonymous — Wed, 18 Dec 2024 13:25:05 GMT

Hello again,

No additional updates since this morning so I'll check again in the morning for you.

Thanks

Michelle

Re: Landline

Anonymous — Thu, 19 Dec 2024 07:59:44 GMT

Morning,

We've now received an update to advise that the fault has been cleared and closed by Openreach. Is your voice service now working ok for you?

Thanks

Michelle