topic Re: short codes in Home Phone

short codes

Iambaffled2 — Thu, 19 Dec 2024 11:25:56 GMT

Cannot receive account access authorisation texts from Google. Message 'there was a problem with your phone number'. Google site says it is something to do with telecoms provider 'blocking short codes'. Cannot find any information within TT. Any ideas as to how to unblock, please?

Re: short codes

fr8ys — Thu, 19 Dec 2024 12:05:12 GMT

Is this a mobile enquiry rather than home phone?

Please see the pinned post at the top of the mobile forum for details on how to access mobile support

https://community.talktalk.co.uk/t5/Mobile/Do-you-need-help-with-your-TalkTalk-Mobile-service/m-p/3044800#M47772

If it's a home phone one, please post back as I'm not sure you can receive texts as messages on the home phone.

Thank you.

Re: short codes

fr8ys — Thu, 19 Dec 2024 14:21:45 GMT

I have since found a similar enquiry from last year where support staff confirmed it is not possible to receive texts message as voice message via the TalkTalk home phone network.

As advised if this is a mobile phone issue rather than home phone issue, please follow the link I provided.

Thank you.

Re: short codes

Arne-TalkTalk — Thu, 19 Dec 2024 15:07:29 GMT

Hi Iambaffled2

Who is your mobile provider?

There is no mobile account showing with us.