topic Re: Telephone line problem in Home Phone

Telephone line problem

AlanR7 — Thu, 26 Dec 2024 11:44:48 GMT

Where my telephone wire enters my property, it goes to a junction box under my guttering, the box has broken, exposing the telephone connection wires to the weather, even though my phone is working at the moment, it needs an engineer to fix th problem.

Re: Telephone line problem

Gliwmaeden2 — Thu, 26 Dec 2024 11:55:22 GMT

Staff should pick up your post on Friday, @AlanR7.

Usually nothing is done until the line shows a fault, however.

Make sure that your profile information is complete for the community staff to identify your account. Go via your avatar; settings; drop down menu....add your Talktalk phone number or account number in Personal Information. Once completed, scroll down further to find the button to SAVE CHANGES.

Re: Telephone line problem

AlanR7 — Thu, 26 Dec 2024 12:48:48 GMT

Thanks for your response, but because water can now enter the exposed connections when it rains, it will cause problems in the future.

Re: Telephone line problem

Gliwmaeden2 — Thu, 26 Dec 2024 13:06:52 GMT

Yes, you want to catch "a stitch in time", @AlanR7, but it's usual for the companies not to intervene unless a fault has actually developed.

I suppose they are always running to keep up with the faults, so cautionary action is very low on their list.

At least reporting it puts the ball in their court.

Re: Telephone line problem

Chris-TalkTalk — Fri, 27 Dec 2024 09:44:08 GMT

Hi Alan,

As advised, we can only arrange an engineer visit if you are currently experiencing problems with your service. If you're concerned about the box you could try reporting it directly to Openreach - Report damage, vandalism or a health & safety issue | Openreach

Chris

Re: Telephone line problem

AlanR7 — Sat, 28 Dec 2024 15:52:04 GMT

Just a quick update, phoned openreach & told them about my issue, an engineer arrived 5 hours later & fitted a new junction box, nice to know that issues highlighted on this community page can result in a satisfactory outcome.

Re: Telephone line problem

Anonymous — Mon, 30 Dec 2024 08:48:43 GMT

Hi Alan,

Thanks for the update.

Michelle