topic Re: Phone line in Home Phone

Phone line

Adam$ — Mon, 30 Dec 2024 15:31:47 GMT

I have recently upgraded my Internet to the fiber optic 150 package but my landline has stopped working need some sort of adapter any advice would be great thanks

Re: Phone line

Gliwmaeden2 — Mon, 30 Dec 2024 15:43:22 GMT

Did you specifically ask for the upgrade to include using your phone, @Adam$?

It can't be added later.

Re: Phone line

Adam$ — Mon, 30 Dec 2024 15:46:48 GMT

Yes they said we could carry on using the line but need some sort of digital adaptor to connect to the eero WiFi box

Re: Phone line

Gliwmaeden2 — Mon, 30 Dec 2024 15:53:58 GMT

In that case, just make sure that Personal Information is complete in the profile area and staff should be able to sort one out for you.

Go via your avatar; settings; drop down menu....complete information in Personal Information and SAVE CHANGES.

Staff will be on here some of the day on 31st and regular times from 2nd January.

Re: Phone line

Anonymous — Tue, 31 Dec 2024 08:16:17 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Phone line

Adam$ — Wed, 01 Jan 2025 13:01:13 GMT

Done ✔️

Re: Phone line

Karl-TalkTalk — Thu, 02 Jan 2025 07:06:21 GMT

A digital voice adapter has been ordered for you.

Thanks

Karl.