topic Re: Nuisance calls in Home Phone

Nuisance calls

mycarsahealey — Tue, 31 Dec 2024 11:55:03 GMT

The link to set up nuisance call filters on the website., doesn't work.

https://www.talktalk.co.uk/help/report-scam.html?_gl=1*zfgp6z*_gcl_au*MTIxNTAyMjU0LjE3MzQ4NjQ5ODI.*_ga*MTE5NzUzNTg3OC4xNzM0ODY0OTgx*_ga_88BDJ58K51*MTczNTY0NTU3OS4yLjEuMTczNTY0NTcwMy4zMy4wLjA.

Re: Nuisance calls

Karl-TalkTalk — Tue, 31 Dec 2024 12:38:51 GMT

Have you looked at our article :

https://community.talktalk.co.uk/t5/Articles/How-do-I-manage-nuisance-calls/ta-p/2205401#Prevent

Thanks

Karl.

Re: Nuisance calls

mycarsahealey — Tue, 31 Dec 2024 14:49:28 GMT

You clearly don't understand!!!!!!

What I'm trying to tell you is that there is an error on the TalkTalk webpage.

Look at the link I put on the community page and that will show you it doesn't redirect you to the page explaning what to do about call barring.

Re: Nuisance calls

Gliwmaeden2 — Tue, 31 Dec 2024 15:12:19 GMT

@mycarsahealey, this link works:

https://community.talktalk.co.uk/t5/Articles/Using-Selective-call-rejection-Last-Caller-Barring/ta-p/2222798

... as does the one to Last Caller Barring linked within Karl's article.

There used to be a page available for reporting nuisance numbers but that has long since ceased to exist. You may have clicked on an old, out of date link which can't take you to a page that no longer exists.

Unfortunately with the Web, there often are old links and information that's completely out of date that just linger like litter on the Internet.

Where did you find that link?

Re: Nuisance calls

mycarsahealey — Tue, 31 Dec 2024 15:42:51 GMT

I can't recall where I found it. I had a leaflet in my new TV box which talked about Router Security. and directed me to a page. On the page I also saw Telephone Security and prevention of scam calls. I clicked on the link and there was nothing but "OK" at the top left hand corner. The link was:

https://www.talktalk.co.uk/help/report-scam.html?_gl=1*zfgp6z*_gcl_au*MTIxNTAyMjU0LjE3MzQ4NjQ5ODI.*_ga*MTE5NzUzNTg3OC4xNzM0ODY0OTgx*_ga_88BDJ58K51*MTczNTY0NTU3OS4yLjEuMTczNTY0NTcwMy4zMy4wLjA.

Re: Nuisance calls

Gliwmaeden2 — Tue, 31 Dec 2024 16:10:36 GMT

Would seem to be a fault in a link going from the Router Security page then, so it would be more useful if we knew what that page actually was, @mycarsahealey.

The links from the main Talktalk website and community pages appear to work fine.

Re: Nuisance calls

ferguson — Tue, 31 Dec 2024 16:12:31 GMT

Can you post a link to the original router security page?

For nuisance calls, see here:

https://www.bbc.co.uk/sport/football/articles/c0mvy4w3nnlo

Re: Nuisance calls

mycarsahealey — Tue, 31 Dec 2024 17:28:40 GMT

OK it was the link to nuisance reporting as below, in My account/security:

Re: Nuisance calls

ferguson — Tue, 31 Dec 2024 17:55:35 GMT

OK, thanks for that. And when you try that now does it take you to the same dead end? I have tried via My Account myself and it took me to the generic community page.

Re: Nuisance calls

mycarsahealey — Tue, 31 Dec 2024 18:13:57 GMT

Yes it goes to the same dead end with just the "OK" top left. Maybe it's my browser. I use Chrome. Just to make sure you're looking at the right link it's this one:

Re: Nuisance calls

ferguson — Tue, 31 Dec 2024 18:38:37 GMT

Yeah, I am using Chrome too, exactly the same screen:

But like I said, when I click on that I get a new tab with the community page as here:

https://community.talktalk.co.uk/

Let's see if the support team can untangle this when they are back online after the New Year holiday.

Re: Nuisance calls

ferguson — Tue, 31 Dec 2024 18:41:23 GMT

Just one more thought: do you have any ad blockers disabled and pop ups and redirects allowed in Chrome?

Re: Nuisance calls

mycarsahealey — Tue, 31 Dec 2024 18:55:39 GMT

Yes I'm using ADBLOCK. But usually if a webpage doesn't load it tells me to pause the adblocker.

Re: Nuisance calls

ferguson — Tue, 31 Dec 2024 19:04:32 GMT

Well try disabling it on the My Account page and also allow pop ups and redirects, as I said.

Re: Nuisance calls

mycarsahealey — Wed, 01 Jan 2025 11:11:16 GMT

I disabled ADBLOCK but it made no difference. Can you tell me how to "allow pop ups and redirects"?

Re: Nuisance calls

ferguson — Wed, 01 Jan 2025 12:49:35 GMT

Click on the slider shortcut to the left of the address box in the menu bar:

Then click on Site settings and select "Allow" in the dropdown box next to Pop-ups and redirects.

Re: Nuisance calls

mycarsahealey — Wed, 01 Jan 2025 14:26:17 GMT

ADBLOCK off- Allow Popups and Redirects................................still the same!!!

Re: Nuisance calls

ferguson — Wed, 01 Jan 2025 14:29:52 GMT

OK, thanks for trying.