topic Re: Landline showing no number calls every 30 minutes in Home Phone

Landline showing no number calls every 30 minutes

DavidReilly — Wed, 08 Jan 2025 11:26:11 GMT

After changing over to TalkTalk full fibre, my house phone, which is connected to the Router, keeps showing NO NUMBER calls every 30 mins at 18 and 48 mins past the hour. Please fix it asap.

I have WiFi Hub2

I have updated my community profile - it shows

Name
Telephone number (mobile & Landline)
Alternative contact number (mobile or landline - both are there)

From others with the same problem it seems you are having to fix every one of these individually.

I'd also like an explanation as to why this has happened

Thanks

Re: Landline showing no number calls every 30 minutes

Karl-TalkTalk — Wed, 08 Jan 2025 11:34:28 GMT

I've made a configuration change to your router.

Test over the next hour or two and see if this stops.

Thanks

Karl.

Re: Landline showing no number calls every 30 minutes

DavidReilly — Wed, 08 Jan 2025 11:35:48 GMT

Thanks Karl - will let you know - next call is "due" at 11:48 - let's see...

Re: Landline showing no number calls every 30 minutes

Karl-TalkTalk — Wed, 08 Jan 2025 11:36:22 GMT

No Problem 🙂

Karl

Re: Landline showing no number calls every 30 minutes

DavidReilly — Wed, 08 Jan 2025 12:07:45 GMT

Hi Karl that seems to have worked. Can you tell me why this has been happening to people?

Re: Landline showing no number calls every 30 minutes

Karl-TalkTalk — Wed, 08 Jan 2025 12:10:34 GMT

It's a configuration issue, but not widespread, and our devices team are looking to see why this is happening.

Karl.

Re: Landline showing no number calls every 30 minutes

cynthia79 — Mon, 20 Jan 2025 12:54:28 GMT

like most people on here my landline shows a long list of no number calls every half hour

Re: Landline showing no number calls every 30 minutes

Gliwmaeden2 — Mon, 20 Jan 2025 13:07:01 GMT

Please start your own thread, @cynthia79.

This is to help avoid any confusion between accounts, and staff only reply to the original poster.

You need to return to the message board and click on start a topic.

Also: complete your community forum profile details for Talktalk staff to identify your account.

Go via your avatar, settings....Personal Information. SAVE CHANGES.