topic Re: No landline in Home Phone

No landline

Saus10 — Thu, 09 Jan 2025 12:45:28 GMT

Since moving to full fibre and receiving a digital voice adapter, my landline has not worked. I have reset many times. I have dis connected and re connected many times. All lights on the dva are full green.

Re: No landline

Chris-TalkTalk — Thu, 09 Jan 2025 12:58:27 GMT

Hi Saus10,

Have you tried more than one telephone?

Chris

Re: No landline

Saus10 — Thu, 09 Jan 2025 13:43:26 GMT

Yes I have tried 2 telephones on 2 different hubs.

Re: No landline

Chris-TalkTalk — Thu, 09 Jan 2025 14:23:20 GMT

Can you try the following.

Resetting your Digital voice adapter

If your Digital Voice adapter or router has stopped working, we may ask you to reset it to check everything's working as intended. To do this:

Insert a pin or straightened paper clip into the hole labelled “Reset” on your Digital Voice adapter.
Slightly push and hold it in for up to 20 seconds; or until all the lights, apart from the power light, switch off. Once this happens release the reset button.

Factory reset of the device will take a full 15 minutes and you need to wait until the allotted time has passed for the full factory reset to be completed. After 15 minutes, check your Digital Voice adapter device and try to re-test to check if the issue resolved.

Chris