topic Re: Retaining phone number when moving from TalkTalk in Home Phone

Retaining phone number when moving from TalkTalk

Pat15 — Fri, 10 Jan 2025 11:54:10 GMT

Hello

We had the same BT number for years before moving to TalkTalk about 6 years ago (we kept this number) I'm considering moving from TalkTalk as I'm moving house & the fees for moving seem to be quite high. Can I retain my phone number when I move back to BT?

Thanks in advance for replies.

Re: Retaining phone number when moving from TalkTalk

Gliwmaeden2 — Fri, 10 Jan 2025 12:01:59 GMT

Should be fine if you are moving within the same area code, @Pat15.

But if you move using the Home Move team and accept a new contract, they waive the £60 moving fee.

Re: Retaining phone number when moving from TalkTalk

Pat15 — Fri, 10 Jan 2025 12:41:04 GMT

Oh I didn't know about that. I'll get in touch with the Home Move team. Do you have contact details for them?

Thanks

Re: Retaining phone number when moving from TalkTalk

Gliwmaeden2 — Fri, 10 Jan 2025 13:44:07 GMT

See this information page, @Pat15:

https://community.talktalk.co.uk/t5/Articles/Home-move/ta-p/2205259

If you can't manage it via My Account, phone 03451 720088 or use Chat and ask for the Home Move team that way.