topic Re: Landline phone been out since 06/01/2025 in Home Phone

Landline phone been out since 06/01/2025

Geordyboy1 — Fri, 10 Jan 2025 16:11:21 GMT

Our land line phone has been out of action since Monday 6th 2025 .

Spoke yesterday to BOT then a human voice and was told that Openreach working on job and would notified. Any news on getting my phone back up an running please.

Re: Landline phone been out since 06/01/2025

Gliwmaeden2 — Fri, 10 Jan 2025 16:13:18 GMT

There's unlikely to be support before Monday now on the forum, @Geordyboy1.

Do complete your community forum profile details in case you still need help with this on here after the weekend.

Add your Talktalk phone number or account number in Personal Information. Go via your avatar; settings; drop down menu....complete Personal Information. SAVE CHANGES.

Re: Landline phone been out since 06/01/2025

Anonymous — Mon, 13 Jan 2025 06:38:11 GMT

Good morning,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Landline phone been out since 06/01/2025

Gliwmaeden2 — Wed, 15 Jan 2025 09:02:48 GMT

@Geordyboy1,

Thanks for completing your details.

You'll see a reply from staff in your other thread, explaining the current timescale:

https://community.talktalk.co.uk/t5/Technology/Landline-out-of-action-since-6-jan/td-p/3091303

I'll leave that thread there in the lounge but as it duplicates this one, you are best following up here.

If your phone line has complete loss of service, automatic compensation should be awarded after the issue has been resolved.

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583