topic Re: caller ID not working in Home Phone

caller ID not working

jack560 — Sat, 04 Jan 2025 17:30:12 GMT

my caller ID has not been working for 3 weeks.

i have seen other suggestions in the community hub that suggests i remove 'caller ID' from my account and add it back 4 hours later, but i cannot find this option in any of my account drop downs.

please help i am elderly and not knowing who is calling, or has called is a real frustration.

many thanks in advance

Re: caller ID not working

Chris-TalkTalk — Mon, 06 Jan 2025 11:54:00 GMT

Hi Jack560,

I'm sorry to hear that you're experiencing problems with your caller ID. Just to confirm, is it still not working today?

Chris

Re: caller ID not working

jack560 — Mon, 06 Jan 2025 17:37:03 GMT

hiChris, yes i can confirm still not working. thks

Re: caller ID not working

Chris-TalkTalk — Tue, 07 Jan 2025 07:52:39 GMT

OK thanks, I've made a change, can you please retest and let me know if it's made any difference

Chris

Re: caller ID not working

jack560 — Tue, 07 Jan 2025 22:18:35 GMT

the caller ID is still not showing up when some-one calls.

Re: caller ID not working

Chris-TalkTalk — Wed, 08 Jan 2025 08:07:57 GMT

Thanks for trying that. I'll try removing it and re-adding it, so I'll remove it now and add it back on in a few hours

Chris

Re: caller ID not working

Chris-TalkTalk — Wed, 08 Jan 2025 15:48:01 GMT

Hi jack560,

I've just re-added caller display so could you give it an hour and then retest. Please let us know how you get on

Chris

Re: caller ID not working

jack560 — Thu, 09 Jan 2025 01:14:20 GMT

hello Chris, caller ID is still not showing up. when the phone rings it just says "incoming call"

Re: caller ID not working

Chris-TalkTalk — Thu, 09 Jan 2025 08:22:31 GMT

OK thanks. Could you dial 17070 from your landline and confirm that the number read back to you is your telephone number

Chris

Re: caller ID not working

jack560 — Thu, 09 Jan 2025 19:45:25 GMT

many thanks Chris. the caller ID started working again at lunchtime.

Re: caller ID not working

Chris-TalkTalk — Fri, 10 Jan 2025 07:08:40 GMT

That's great news Jack, thanks for letting me know

Chris

Re: caller ID not working

jack560 — Mon, 13 Jan 2025 00:46:50 GMT

Sorry to say that the caller ID stopped working again this evening. can you please look into again. many thanks.

Re: caller ID not working

Chris-TalkTalk — Mon, 13 Jan 2025 11:32:52 GMT

Hi Jack560,

Sorry to hear that it stopped working again, is it still not working this morning?

Chris

Re: caller ID not working

jack560 — Mon, 13 Jan 2025 14:59:39 GMT

yes it is still not working this morning. thanks

Re: caller ID not working

Chris-TalkTalk — Tue, 14 Jan 2025 12:06:51 GMT

OK thanks Jack. I've removed it again and will add it back in a couple of hours

Chris

Re: caller ID not working

Chris-TalkTalk — Tue, 14 Jan 2025 14:14:03 GMT

I've re-added caller display, could you give it a couple of hours and then retest. Please let us know how you get on

Chris

Re: caller ID not working

jack560 — Tue, 14 Jan 2025 23:55:47 GMT

hello - sorry but it is still not working.

when you say re-test - is there something specific i need to do?

Re: caller ID not working

Chris-TalkTalk — Wed, 15 Jan 2025 07:46:17 GMT

Hi Jack,

Could you just confirm that it's still not working today and I'll ask our network team to take a look

Chris

Re: caller ID not working

jack560 — Wed, 15 Jan 2025 12:43:49 GMT

yes - it is still not working. if it does start working i will of course post to let you know. so yes please can you have the network team investigate further. as said initially i am 92 years old and not knowing who is calling / has called has a big impact on me. best wishes

Re: caller ID not working

Chris-TalkTalk — Wed, 15 Jan 2025 12:49:59 GMT

OK Jack, I'll pass this over to our Network team. I'll let you know when I receive an update or they may contact your directly

Chris