topic Phone line in Home Phone

Phone line

Stressed2 — Wed, 15 Jan 2025 19:38:43 GMT

I had probs with my router 4 wks ago and have received 2 replacements. The internet is fine but my land shows NO CALLER ID on recipients of my out going calls

Re: Phone line

Gliwmaeden2 — Wed, 15 Jan 2025 19:57:51 GMT

So the internet is fine and the landline is fine for actually making and receiving calls, @Stressed2?

Check that Caller ID is activated in your My Account, as detailed here:

https://community.talktalk.co.uk/t5/Articles/About-Caller-Display/ta-p/2205318

That page also details troubleshooting.

Check that your own number is not withheld, because that would prevent other people seeing yours displayed.

It isn't quite clear in your post exactly where the problem is happening.

Could be a problem at the recipients' end, if your own number is not withheld.

Dialling out will simply show you the number you are calling at the time. Your phone should be able to display a list of calls both dialled and received.

Please complete your community forum profile details for Talktalk staff to identify your account.

Go via your avatar; settings; drop down menu.....add your Talktalk phone number in Personal Information. SAVE CHANGES.

Staff reply during the day, Monday to Friday.

Re: Phone line

Stressed2 — Wed, 15 Jan 2025 20:30:06 GMT

Thanks . It is my number that is with held

Re: Phone line

Gliwmaeden2 — Wed, 15 Jan 2025 20:49:17 GMT

So have you changed that setting, @Stressed2?

Useful information here:

https://community.talktalk.co.uk/t5/Articles/Withhold-my-telephone-number/ta-p/2222819

If you can't get the box to update to clear the setting so that your number is no longer withheld, staff should be able to do that for you.

Re: Phone line

Stressed2 — Wed, 15 Jan 2025 21:13:52 GMT

Unable to check settings as unable to access my acct

Re: Phone line

Gliwmaeden2 — Wed, 15 Jan 2025 21:21:31 GMT

Try removing ad blockers, allow pop ups, or try another browser, @Stressed2.

Helpful to know if you still can't access My Account after that, as staff will try to help you with that too.

Re: Phone line

Arne-TalkTalk — Thu, 16 Jan 2025 10:10:41 GMT

Hi @Stressed2

I have checked and Witheld number is not active on your account, You may need to call the full fibre support team so they can check at a network level 03451720088

Apologies for any inconvenience caused