topic Not Receiving Incoming Calls in Home Phone

Not Receiving Incoming Calls

MarkJQuin — Thu, 16 Jan 2025 19:43:41 GMT

We are unable to receive incoming calls to home. If we call our number from another phone it rings once the phone used to dial home, line crackles then nothing. No ringing at home. Have tried the test my line but says it cannot find a fault. Tried the on line chat and have been waiting for over half an hour for an agent! So resorted to this.

Can a fault be lodged please

Re: Not Receiving Incoming Calls

Chris-TalkTalk — Fri, 17 Jan 2025 07:27:24 GMT

Hi Mark,

Is your telephone currently connected to your test socket - Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: Not Receiving Incoming Calls

MarkJQuin — Mon, 20 Jan 2025 20:46:12 GMT

Thanks Chris. The post was more out of frustration with the online chat - it took over 1.25 hours to get an agent!

Now being fixed by Openreach - problem at the exchange apparently

Re: Not Receiving Incoming Calls

Anonymous — Tue, 21 Jan 2025 07:02:28 GMT

Hi Mark,

I'm sorry to hear this. Thanks for the update and please let us know if you do need any assistance.

Thanks

Michelle