topic Re: Upgraded my internet but csnt connect my phone in Home Phone

Upgraded my internet but csnt connect my phone

musketeer307 — Fri, 17 Jan 2025 09:56:18 GMT

I upgraded my internet to 900mb, I was supplied with 2 eero 6 routers. I was told I have to connect my digital phone to the router, there is no phone socket on the router, so ordered a ethernet adapter with a BT socket, doesn't work. What is the fitting or device I need?

Re: Upgraded my internet but csnt connect my phone

Divsec — Fri, 17 Jan 2025 10:01:38 GMT

Hi @musketeer307 your post has been escalated and you should hear soon.

Re: Upgraded my internet but csnt connect my phone

Anonymous — Fri, 17 Jan 2025 10:16:12 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Upgraded my internet but csnt connect my phone

Gliwmaeden2 — Fri, 17 Jan 2025 10:44:18 GMT

You'd normally be sent a Digital Voice Adapter for using the phone with Eeros, @musketeer307.

It's essential that you update your community forum profile details, as asked by staff, to progress this.

They need to be able to identify your account to get going with it.

If you leave it till later this afternoon, it'll be Monday before any follow up.

Re: Upgraded my internet but csnt connect my phone

musketeer307 — Fri, 17 Jan 2025 12:16:20 GMT

Hi Michelle, I have updated my info

Re: Upgraded my internet but csnt connect my phone

Anonymous — Fri, 17 Jan 2025 12:28:02 GMT

Good afternoon,

Thank you. I've ordered you a Digital Voice Adapter (DVA) now and this should arrive within the next 48 -72hrs. I'll check back in with you next week to see how you're getting on. The DVA will connect to the eero.

Michelle

Re: Upgraded my internet but csnt connect my phone

Chris-TalkTalk — Tue, 21 Jan 2025 07:11:18 GMT

Hi musketeer307,

How are you getting on?

Chris