topic Re: connect hand set in Home Phone

connect hand set

lindarushby — Sun, 19 Jan 2025 10:07:19 GMT

How do I connect a handset to my router/Cityfibre?

Re: connect hand set

Gliwmaeden2 — Sun, 19 Jan 2025 10:25:08 GMT

If you have a Sagemcom router, there's a special slot on the bottom row at the back for phone, @lindarushby.

If you have an Eero, you need a digital voice adapter, which Talktalk should send out to you.

Either way, it's important that you asked for VOIP when you placed your order /upgrade for full fibre as they can't seem to add it later.

Re: connect hand set

Chris-TalkTalk — Mon, 20 Jan 2025 09:07:10 GMT

Hi Linda,

I can see that Gliwmaeden2 has answered your question. If you need any further assistance just let us know

Chris

Re: connect hand set

lindarushby — Mon, 20 Jan 2025 12:20:20 GMT

Thanks, but are you saying that even though there is a landline number on my account, I can't actually just plug a handset in because i didn't have it when the router was first installed?

Re: connect hand set

Chris-TalkTalk — Mon, 20 Jan 2025 12:22:31 GMT

Can you update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: connect hand set

lindarushby — Mon, 20 Jan 2025 12:33:13 GMT

Updated my profile with the info you asked for. Linda

Re: connect hand set

Chris-TalkTalk — Mon, 20 Jan 2025 12:41:00 GMT

Thanks. I've checked and your telephone service should still be available through your old telephone socket

Chris

Re: connect hand set

lindarushby — Mon, 20 Jan 2025 12:53:11 GMT

Thanks Chris but I have to say I've never tried using it before. I only bought a handset because I was having problems with my mobile last week and felt I needed a backup. But I will try connecting via the old phone socket.

Re: connect hand set

Chris-TalkTalk — Mon, 20 Jan 2025 12:54:22 GMT

OK, if you experience any problems just let us know

Chris