topic Re: Landline Phone Problem in Home Phone

Landline Phone Problem

Jimpy2 — Mon, 20 Jan 2025 20:41:21 GMT

I have full fibre 150 with a grandstream for VOIP on my landline phone, my landline phones are a Quad set of BT 8610 phones with a Answer Phone on one base unit which is plugged into the Grandstream, the Grandstream is then plugged directly into a eero unit, all worked OK at start but recently when I get a incoming call not all the phones ring sometimes only 2 then at times 3 and on rare occasions all 4 will ring i have swopped the phones over to different base units but it doesn't seem to make any difference, the phones worked perfectly on incoming and outgoing calls before I went onto full fibre.

Re: Landline Phone Problem

ferguson — Mon, 20 Jan 2025 20:46:11 GMT

Is it possible that the connection between the handsets is at fault, maybe some batteries need checking?

Re: Landline Phone Problem

Jimpy2 — Mon, 20 Jan 2025 21:16:36 GMT

Hi Ferguson,

Yes my first thoughts so replaced the batterys in all the hand sets, but can't really say the hand sets are OK but I have changed them about into different bases and still no joy

Re: Landline Phone Problem

Jimpy2 — Mon, 20 Jan 2025 21:18:51 GMT

All the hand sets show batterys fully charged and ok

Re: Landline Phone Problem

ferguson — Mon, 20 Jan 2025 21:32:55 GMT

OK, but I do wonder if the support team can help with third-party equipment such as handsets, let's see what they they have to say.

Re: Landline Phone Problem

Jimpy2 — Mon, 20 Jan 2025 21:46:58 GMT

Yes do understand ferguson that the hand sets have nothing to do with TT but haven't got another set to try and don't understand what could make the phones not to ring, have tried resetting the Grandstream a few times but just get same results, is there a limit how many hand sets the Grandstream can handle?

Re: Landline Phone Problem

ferguson — Mon, 20 Jan 2025 22:29:46 GMT

That's an interesting question and I'm not sure. Mine supports three, no problem. The fact that your issue seems sporadic is odd.

Re: Landline Phone Problem

Anonymous — Tue, 21 Jan 2025 07:24:39 GMT

Good morning,

When you reset the Digital Voice Aadapter does it start working again? Does the main phone connected to the DVA experience this too or just the additional handsets?

Thanks

Michelle

Re: Landline Phone Problem

Jimpy2 — Tue, 21 Jan 2025 10:03:00 GMT

Hi Michelle, the unit plugged into the dva is the answer machine unit (Main base unit) and yes the problem is the same across all phones / base units after a reset, the dva seems to reset correctly ie within the correct time.

Re: Landline Phone Problem

Anonymous — Tue, 21 Jan 2025 10:07:39 GMT

Hello,

Ok, would you like us to replace the DVA to see if there is any change? We would also send a returns bag so that one of the DVA's can be returned to us.

Thanks

Michelle

Re: Landline Phone Problem

Jimpy2 — Tue, 21 Jan 2025 12:54:56 GMT

Hi Michelle,

Yes willing to try anything, so if you could arrange a replacement Grandstream DVA i would be very greatfull, and no problem with the returns. many thanks

Re: Landline Phone Problem

Anonymous — Tue, 21 Jan 2025 13:09:35 GMT

Good afternoon,

I've ordered a replacement DVA now and this should arrive in the next 48hrs. Please let us know how this compares.

Thanks

Michelle

Re: Landline Phone Problem

Jimpy2 — Tue, 21 Jan 2025 13:49:18 GMT

Thanks for that Michelle, let's hope it cures the problem will report back ASAP

Re: Landline Phone Problem

Anonymous — Tue, 21 Jan 2025 13:56:30 GMT

Great thank you 🙂

Thanks

Michelle

Re: Landline Phone Problem

Anonymous — Thu, 23 Jan 2025 14:02:41 GMT

Good afternoon,

Just checking back in to see if the DVA has arrived yet?

Thanks

Michelle

Re: Landline Phone Problem

Jimpy2 — Thu, 23 Jan 2025 14:19:48 GMT

Hi Michelle, No DVA not arrived yet but if coming by Royal Mail delivery can be as late as 18:00 hrs, will advice when it arrives.

Regards Jim

Re: Landline Phone Problem

Anonymous — Thu, 23 Jan 2025 14:24:08 GMT

Ok thanks.

Michelle

Re: Landline Phone Problem

Jimpy2 — Thu, 23 Jan 2025 18:11:05 GMT

Still no delivery of DVA Michelle

Re: Landline Phone Problem

Karl-TalkTalk — Fri, 24 Jan 2025 08:57:24 GMT

I've checked on the order and no DVA has been dispatched. The order was rejected. I'll place a new order now and see what happens.

Karl.

Re: Landline Phone Problem

Karl-TalkTalk — Fri, 24 Jan 2025 09:01:07 GMT

OK, gave it a few minutes and the order I have placed has also rejected.

I've now used a manual process to request the Voice adapter is posted out manually by our logistics teams.

Thanks

Karl.