topic Re: Landline fault in Home Phone

Landline fault

PhilP2 — Thu, 16 Jan 2025 11:39:07 GMT

Our landline is only working intermittently and has been like this for some days now .

It goes completely dead (no dial tone) for some time then spontaneously and randomly comes back to life, albeit with a very noisy and scratchy tone.

Re: Landline fault

Chris-TalkTalk — Thu, 16 Jan 2025 11:58:32 GMT

Hi PhilP2,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris

Re: Landline fault

PhilP2 — Mon, 20 Jan 2025 14:24:12 GMT

Community profile updated as requested.

Re: Landline fault

Chris-TalkTalk — Mon, 20 Jan 2025 15:31:55 GMT

Thanks. Line test is passing. How many telephone sockets do you have? Is your telephone currently connected to the test socket - Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: Landline fault

PhilP2 — Thu, 23 Jan 2025 11:54:32 GMT

I thought I'd responded to this query by email.

However

We only have 1 telephone socket. It is an Openreach Master socket 5c, mark 4.

There is no sign of a test socket.

Our telephone is connected to this socket only.

Re: Landline fault

Chris-TalkTalk — Thu, 23 Jan 2025 12:20:37 GMT

The test socket is under the master socket faceplate. Could you test with the telephone connected to the test socket and preferably with a second telephone if possible. Please let us know how you get on

Chris

Re: Landline fault

PhilP2 — Thu, 23 Jan 2025 12:37:56 GMT

I will do so at the next opportunity. However, as the fault is intermittent it may be some time before I am able to do this.

The Openreach Master socket 5c, mark 4 does not have a horizontal line across the front, as specified for those with an accessible test socket on this site, and in your video.

If there is a test socket, how do I gain access to it?

Re: Landline fault

Chris-TalkTalk — Thu, 23 Jan 2025 12:42:05 GMT

The test socket is under the master socket face plate, to access it you press the tabs on the side of the socket and pull the faceplate off - Your guide to main phone sockets - TalkTalk Help & Support

Chris