topic Re: My land line is completely dead. in Home Phone

My land line is completely dead.

clark1230 — Thu, 09 Jan 2025 13:47:22 GMT

when people call from another phone they say it is constantly engaged.

This is the 4th day without a landline and I am seriously considering changing provider.

Re: My land line is completely dead.

Karl-TalkTalk — Thu, 09 Jan 2025 13:58:33 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Re: My land line is completely dead.

clark1230 — Thu, 09 Jan 2025 16:26:16 GMT

I have updated my profile as requested

Re: My land line is completely dead.

Anonymous — Fri, 10 Jan 2025 07:54:14 GMT

Good morning,

Thank you. I've run a test on the line now and can see that the fault has been raised to Openreach for further investigation. I'll check again later on this afternoon to see if we've received a further update back from Openreach for you.

Thanks

Michelle

Re: My land line is completely dead.

Anonymous — Fri, 10 Jan 2025 12:00:26 GMT

Hello,

The latest update is that Openreach are working to resolve the fault. We'll continue to monitor this for you.

Thanks

Michelle

Re: My land line is completely dead.

Anonymous — Mon, 13 Jan 2025 07:06:40 GMT

Morning,

The latest update advises that the fault is linked to a bigger outage and the target resolution date is 24/01. We'll check again on this date for you.

Thanks

Michelle

Re: My land line is completely dead.

Chris-TalkTalk — Fri, 24 Jan 2025 09:21:41 GMT

Hi clark1230,

How are you getting on, are you still experiencing problems with your service?

Chris